UK’s #1 grower & distributor of trees, flowers and nursery stock, increases daily order lines by 150%

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The challenge icon

The Challenge

Help Hillier replace their standalone legacy ERP to better control inventory, enhance customer service, and accelerate delivery time. 

The Results icon

The Results

The Hiller team now integrates Priority ERP company-wide, from purchasing and invoicing, accounting and HR, to distribution and customer support. 

Few companies can boast that they have been in business for over 150 years. Even fewer can say that they have established and maintained a reputation for excellence, and served generations of loyal customers.  Hillier Nurseries and Garden Centers, headquartered in Hampshire, was founded by Edwin Hillier in 1864 as a florist and plant nursery. Hillier quickly expanded and today, still a family-run business, is the largest nursery of shrubs and trees in the UK, with close to 20 garden centers across South of England, wholesale nurseries, trees, and cash & carry products for trade. 

"With Priority, we went from processing 10,000 order lines a day during our peak sales period, to 15,000 a day." Sam Morgan. Operations Manager at Hillier.

Challenge

Solution

Result

Challenge

When Hillier's legacy ERP system could no longer handle the company's rapid expansion, their management team decided it was time replace their out-of-date software that handled their operations, from purchasing and invoicing, accounting and HR, distribution and customer support. "We needed a trusted system that could stand up to the rigors of a full-on operation, every day of the week;' said Sam Morgan, Operations Manager at Hillier.

Hillier were keen חס enhancing customer support and service, to enable its sales and support teams to better manage and control its large customer base. They wanted a system that would deliver faster response times חס incoming orders, and accelerate deliveries to customers. Morgan and his team knew that a cross-organizational move to any new ERP system could potentially be a long and challenging process, but felt confident when they partnered with Medatech UK, Priority's authorized partner. ln a concerted effort to shorten implementation time, Medatech UK and project consultants, Thinkers Ltd., managed to "go live" with Priority ERP in a record-breaking 15 weeks!

Solution

Morgan and his team knew that a cross-organizational move to any new ERP system could potentially be a long and challenging process, but felt confident when they partnered with Medatech UK, Priority's authorized partner. ln a concerted effort to shorten implementation time, Medatech UK and project consultants, Thinkers Ltd., managed to "go live" with Priority ERP in a record-breaking 15 weeks!

Result

"Priority gave us the tools we needed all along to streamline our company's processes and we haven't looked back," said Morgan. What's more, our Finance department reported a reduction in the duration, and as a result, the cost of external auditors by an overwhelming 60% with Priority. Added Morgan, "This is a clear result of Priority's fast and easy data access and ease of reporting that can't be matched."

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