Frequently Asked Questions
Features & Capabilities
What are the key features of Priority's aiERP?
Priority's aiERP offers advanced AI-powered capabilities including intelligent data processing, actionable insights, multilingual Q&A assistants, intelligent service routing, predictive inventory management, smart delivery route optimization, conversational report building, automatic anomaly detection, and workspace personalization. These features streamline workflows, enhance customer experience, and improve operational efficiency. Learn more at Priority aiERP.
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This no-code flexibility allows rapid adaptation to changing business needs and reduces reliance on technical resources.
What analytics and reporting capabilities does Priority offer?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Advanced analytics help businesses forecast trends, control budgets, and optimize operations.
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation frees employees to focus on strategic initiatives and higher-value work.
Does Priority offer industry-specific features?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific modules ensure businesses receive solutions designed for their unique operational needs.
How does Priority ensure data consistency across departments?
Priority maintains centralized data repositories, providing a single source of truth for all operational and customer data. This approach ensures consistent and accurate information across departments, eliminating synchronization challenges common with fragmented systems.
Use Cases & Benefits
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Its solutions include real-time traceability, centralized data, optimized inventory, automation, and end-to-end order management. See more at About Priority.
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking reliable, scalable ERP solutions that avoid extensive customization and mitigate risks associated with legacy software. It supports businesses in retail, manufacturing, healthcare, hospitality, and more. Learn more at Priority ERP Overview.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's integration simplicity, automation, advanced analytics, and scalability drive measurable business outcomes. See About Priority for more details.
What feedback have customers given regarding Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) described Priority as much easier and simpler than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Learn more at Priority ERP Overview.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services, training, and self-service resources ensure a smooth process. See Professional Implementation Services.
What training and technical support is available to help customers get started?
Priority offers professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training, Priority Xpert's knowledge base, video tutorials, and self-service support tools. Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Learn more at Professional Implementation Services.
Support & Maintenance
What customer service or support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert's knowledge base and self-service tools. Multilingual support resources are available, along with professional services for configuration and training. See Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Learn more at Priority Support.
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more customer stories at Priority Customers.
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. These accolades highlight Priority's reliability and innovation in business management solutions.