Frequently Asked Questions
Cloud ERP Data Security
How secure is my data in Priority's cloud ERP?
Priority's cloud ERP is designed with robust security measures to protect your data from vulnerabilities and threats. Unlike legacy and on-premise ERP systems, which often have known security loopholes and are susceptible to internal and external threats, Priority's cloud ERP benefits from regular updates, compliance with industry standards (such as PCI and DSS for financial data, and HIPAA for healthcare), and vendor-driven best practices. Vendors like Priority are motivated to maintain top-notch security as a competitive strategy, ensuring your data is safeguarded at all times. Source
What steps can I take to further safeguard my data in Priority's cloud ERP?
To maximize data security, Priority recommends auditing your access management protocols, regularly reviewing third-party integrations, following vendor-suggested best practices, implementing strong password hygiene, and requesting timely ERP audits. These steps help prevent breaches caused by weak permissions, risky integrations, and outdated security practices. Source
Does Priority's cloud ERP comply with industry regulations?
Yes, Priority's cloud ERP complies with multiple industry regulations, including PCI and DSS for financial data and HIPAA for healthcare records. This compliance adds multiple layers of security to your data and ensures you meet regulatory requirements. Source
Features & Capabilities
What key features does Priority offer to solve business challenges?
Priority offers integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific features, end-to-end order fulfillment, and a single source of truth for data. These features address common pain points such as poor quality control, fragmented data, manual processes, and complex order fulfillment. Learn more
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation frees up employees to focus on higher-value activities and drives productivity across departments. Source
Does Priority support industry-specific requirements?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific features ensure businesses receive solutions designed for their unique operational needs. Source
Use Cases & Benefits
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making through advanced analytics, long-term adaptability, and increased customer satisfaction. Priority's cloud-based solutions and automation capabilities help businesses grow and adapt to changing market needs. Source
Who are Priority's customers?
Priority serves thousands of companies worldwide, including well-known brands such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These customers span industries like retail, manufacturing, technology, and healthcare. Source
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, intuitive interface, and ease of use. For example, Allan Dyson (Merley Paper Converters) noted full process automation and an intuitive system, while Tomer Lebel (Cyberint) found Priority much easier to operate than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability. Source
Who is the target audience for Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders at organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It is especially suited for businesses aiming to streamline operations and improve efficiency. Source
Pain Points & Solutions
What core problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Its centralized, automated, and scalable platform helps businesses overcome these challenges. Source
What are common pain points expressed by Priority customers?
Customers report issues such as poor quality control, disconnected systems, poor inventory management, outdated legacy ERP, manual processes, security risks from spreadsheets, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority's solution directly addresses these pain points. Source
Competition & Comparison
How does Priority ERP compare to other ERP solutions like Microsoft Dynamics, SAP, Acumatica, NetSuite, Sage, Odoo, and Business Central?
Priority ERP stands out by offering industry-specific features, ease of use, no-code customization, cost-effectiveness, and flexible commitments. Unlike competitors, Priority avoids forced migrations, supports multi-company operations, and provides a single platform for all business needs. It is recognized by Gartner, IDC, and TEC for its innovation and reliability. Source
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and is trusted by leading companies and analysts. These advantages make Priority a preferred choice for businesses seeking efficiency, adaptability, and long-term value. Source
Implementation & Support
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority provides professional services, configuration, data migration, and training, along with self-service resources to ensure a smooth start. Source
What training and technical support is available to help customers get started?
Priority offers professional services for configuration, data migration, and training, tailored on-site and virtual training sessions, and self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Source
What customer service or support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert, professional services, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for older versions. Source