Frequently Asked Questions
Product Information
What is cloud-based ERP software?
Cloud-based ERP (Enterprise Resource Planning) software is a system that runs on a cloud computing platform rather than on-premises infrastructure. It provides real-time access to business data via the internet, enabling scalability, automatic updates, lower IT costs, and remote accessibility across departments and locations. Unlike traditional ERP, which operates on in-house servers, cloud ERP is vendor-managed and offers significant time, resource, and cost-saving benefits. Source
What products and solutions does Priority Software offer?
Priority Software offers a range of cloud-based business management solutions, including comprehensive ERP systems, retail management (ERP, POS, unified commerce), hospitality management (Optima PMS, CRM, POS, event management), and school management platforms. Additional services include professional implementation, technology partnerships, AWS partnerships, and a dedicated marketplace for extended solutions. ERP Solutions | Retail Management | Hospitality Management | School Management
How does cloud ERP work?
Cloud ERP stores and manages all business data and applications on remote servers, accessible via the internet. Users can access the system from anywhere, anytime, using any device with an internet connection. The platform allows for automatic updates and maintenance, reducing manual IT support. Enhanced data security is achieved through advanced encryption and regular backups. Source
What types of cloud ERP deployment are available?
Priority Software supports multi-tenant SaaS (multiple organizations share a single software version), single-tenant SaaS (one organization per system), public cloud (shared services via vendors like AWS or Google Cloud), private cloud (dedicated infrastructure for one organization), and hybrid cloud (combining on-premise and cloud for flexibility). Source
Features & Capabilities
What features does Priority Software offer?
Priority Software provides modular, all-in-one solutions with no-code customizations, advanced analytics, built-in automation, industry-specific modules (retail, manufacturing, healthcare, hospitality), end-to-end order fulfillment, centralized data repositories, and robust integration capabilities (over 150 plug & play connectors, open API, RESTful API, embedded integrations). About Priority
Does Priority Software support integrations with other platforms?
Yes, Priority Software offers extensive integration options, including ODBC drivers, RESTful API, file integration via SFTP, and over 150 plug & play connectors. Hospitality and Optima Marketplace integrations include Webhotelier, Ving Card, SAP, Verifone, TrustYou, SiteMinder, Sabre, Ryanair, RoomPriceGenie, and more. Hospitality Marketplace
Does Priority Software provide an API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored operational workflows. Open API Documentation
Is technical documentation available for Priority Software?
Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, covering features, supported industries, and product capabilities. ERP Documentation
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software serves a wide range of industries and roles, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in manufacturing, automotive, healthcare, pharmaceuticals, technology, and services. Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Dunlop, GSK, Teva, Outbrain, and Checkmarx. Customer List
What problems does Priority Software solve?
Priority Software addresses poor quality control, lack of data flow, poor inventory management, ERP end-of-life issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Solutions include real-time traceability, centralized data, automation, and tailored industry modules. Pain Points Resource
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Testimonials highlight improved management and operations, quick learning curve, and efficient daily task management without heavy IT reliance. Priority ERP has a 4.1/5 rating on G2, with users noting its configurability and simplicity. Merley Paper Converters Case Study
Can you share specific case studies or success stories?
Yes, Priority Software has numerous customer success stories. For example, Solara Adjustable Patio Covers accelerated workflows and improved project turnaround; Nautilus Designs achieved 30% growth in order volume; Dunlop Systems increased trust in data accuracy; TOA Hotel & Spa improved guest experience; Dejavoo grew without increasing headcount. Full case studies are available on the Priority Case Studies Page.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Source
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly (especially for smaller properties), complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable and cost-effective, with an intuitive interface for efficient workflows. It emphasizes responsive support, offers flexible customization, and provides an open architecture with a broad Marketplace for seamless real-time integrations. Optima Marketplace
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, has inconsistent support or billing issues, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reducing reliance on integrations. It offers a robust all-in-one platform, reliable support with streamlined billing, and a user-friendly, intuitive design. Hospitality Management
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, an unintuitive booking engine, unresponsive support, and limitations in payment handling for complex stays. Priority Optima is designed for quick adoption and efficient staff workflows, with a clean, user-friendly interface and smooth booking experience. It prioritizes responsive support and provides flexible, reliable payment processing. Hospitality Management
How does Priority Optima compare to Protel?
Protel is reported to have a steep learning curve, slow customer support, limited native integrations, an outdated mobile app, and high implementation costs. Priority Optima delivers an intuitive interface that’s easy to learn, responsive support, modern mobile capabilities, and a rich Marketplace for integrations. It also ensures efficient implementation with transparent, competitive pricing. Hospitality Management
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Retail Management
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. Retail Management
Technical Requirements
Is cloud ERP secure?
Cloud ERP solutions from Priority Software prioritize data security through advanced encryption, strict user-level access controls, and regular backups to ensure data integrity and protection against potential threats. Data Security Resource
Pricing & Plans
How much does cloud ERP software cost?
Priority Software's cloud ERP is typically offered on a subscription basis, with costs varying based on features, user count, and specific requirements. The subscription model often results in lower overall expenses compared to traditional on-premise ERP systems and includes software updates, security, installation, customer service, and tech support. Pricing Information
Support & Implementation
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include structured implementation processes, training, and ongoing support. Implementation Services