Without exception, all industry sectors are in a period of incessant digitization, some to combat the perils of the pandemic, others, merely to stay afloat, and remain competitive. Today, digital processes power businesses of all sizes and scopes. That said, for many hi-tech companies, it’s game on – with a race to the proverbial finish line, to maintain business continuity, raise the bar on efficiency and productivity, and outrank the competition on quality, price, and time to market. Rest assured that hi-tech companies aren’t just sitting idle waiting for the ball to drop. Be it a startup or mid-size organization looking to onboard new customers, expand into new markets, or ready themselves for an IPO, they are turning their attention to ERP – in droves. So, what is it about ERP, the omniscient business management system, that’s fast becoming the solution of choice for today’s technology companies? How does ERP effectively tackle the “tech” in our much admired, and very much desired hi-tech sector?
Because hi-tech has ‘high’ expectations
Perhaps more than any other industry sector, hi-tech companies repeatedly find themselves between a rock and a hard place. Faced with near-impossible delivery deadlines, manpower constraints, complex projects that demand highly-accurate results, company owners and managers know (or have learned the hard way) that a modern ERP solution enables them to grow their business, and for all intents and purposes, sleep better at night. Hi-tech companies’ key objective is to enhance customer engagement and deliver a seamless customer experience, with integrated project management and control capabilities at its core. Above all, they want to ensure that their entire software project lifecycle is managed and optimized, from the initial development stage, through rigorous product testing and QA, to delivery to their customers, on time, and on budget. But more often than not, legacy operational systems blur the real picture, deter collaboration, and impede smart, data-driven decision-making. With the right ERP, essentially, a single platform to effectively manage financials, HR, project planning, and their customer base, hi-tech companies can streamline their processes, and gain in-depth insights into managing their business, right – and right from the start.
ERP in the driver’s seat
According to a recent article by an industry analyst firm, IDC on how a company can become an effective future digital leader, fundamentally, they don’t believe that any leader willingly wants to be a digital resistor. According to the article, many companies are stuck in the opportunistic level of maturity, bracing themselves prior to growth, because they lack a map of what investments are best. From IDC’s perspective, future leaders need to be positioned to do the right things, at the right time, in the right way, and this means finding better ways of doing things, be it a language to use, a new methodology, or specific digital tools. Designed to meet the unique needs of technology companies, such as IT software product development related services providers, an ERP system collects and analyzes business data from across the organization in real-time, to provide operational and market insights that power better-informed business decisions. ERP helps hi-tech companies lower operational costs, integrate processes across the organization, increase communications and accessibility of customer and supplier data, and effectively manage their outsourced operations, financials, and more. When ERP is (literally) in the driver’s seat, hi-tech companies benefit, big time. While the list is long, if you’re in the technology sector, here are the top four benefits of implementing an ERP system in your business:
- Agility, agility, agility. Hi-tech companies need to always be at the starting gate, primed and ready to respond quickly to market changes, and the surge in customer demands. This means implementing an agile ERP, an open and scalable system that can effectively collect and process reams of business data to gain real business insights, and respond – fast. Taking immediate effective action prevents project delays, saving valuable time, resources, and costs. An agile business needs an agile ERP to efficiently handle day-to-day operations, financial management, and reporting, and ensure compliance with regulations.
- Customers First (and foremost). For hi-tech companies, building and maintaining customer relationships is key. What’s more, today’s hi-tech businesses must keep pace with customers’ demands for “better, stronger, and faster” products and services. With integrated CRM functionality powered by advanced BI tools, an ERP can predict, analyze, assess, and be quick to meet customers’ needs. Plus, an ERP enables real-time access to customer information, accelerates response times, and enhances customer satisfaction at every engagement level, be it pre-sales, sales, or customer support and service.
- When the competition comes calling. To be competitive and ‘remain’ competitive, open ERP systems enable hi-tech companies to grow, take on new markets, and expand their operations on a global scale. These ERP systems offer multi-company and multi-currency solutions, localized in a variety of languages, and compliant with local tax reporting, and banking regulations. To further power business growth and expansion, via APIs, an open ERP also enables seamless integration with third-party applications, with a range of ready-to-use connectors and add-ons to leverage and enhance system capabilities.
- What you can see, you can control. An ERP system gives hi-tech companies a holistic view of their entire business operations, with real-time data access, and the ability to view and track all aspects of their business throughout the entire lifecycle. With an ERP system, “seeing” is believing, and with in-depth business insights, company owners and managers can gain real-time control of their operations. High-level control optimizes operational workflows, increases time-to-market, and helps leverage new opportunities, in turn, to grow their business, and increase their bottom line.
How Priority can help
Priority’s Hi-Tech Suite is an agile and scalable ERP solution designed to meet the unique needs of hyper-growth organizations. By providing hi-tech companies with a 360o view of their business and operational processes, Priority maximizes organizational strengths throughout the growth journey, allowing companies to focus on their core business, and strategic tasks. With full visibility of business operations, all on a single, intuitive cloud-based platform, Priority is a system that grows as the business grows, with the same tools and functionality to take on new markets, and handle increases in volume, workloads, and data. Priority’s range of fully-integrated tools help accelerate hi-tech companies’ new software product development that requires meeting tight deadlines, continuously changing skillsets, and dynamic markets, to effectively manage and control day-to-day operations, projects, and teams. To learn more about onboarding an ERP system in your organization, contact us for a no-obligation call with one of our ERP implementation experts.