Frequently Asked Questions
Features & Capabilities
What features does Priority ERP offer to improve logistics and supply chain management?
Priority ERP provides an integrated distribution and logistics module that streamlines complex business processes, offering real-time visibility from production to delivery and returns. Key features include purchase planning, requisitions, reverse logistics management, shipment tracking (integrated with ShipEngine), fleet management, warehouse management (WMS), and business process management (BPM) modules for custom logistics rules. These capabilities help organizations manage manufacturing, distribution, e-commerce, and retail logistics efficiently. Learn more.
How does Priority ERP provide real-time business insights?
Priority ERP is designed with advanced tracking and visibility tools, allowing users to monitor manufacturing, stock, warehouse, and order status in real time. The platform includes modules for sales analysis, demand forecasting, and shipment management, accessible on desktop and mobile devices. Hundreds of pre-defined reports and no-code reporting tools enable actionable insights for better decision-making. Learn more.
What automation and compliance features are available in Priority ERP?
Priority ERP integrates end-to-end automated payment solutions to optimize cash flow and streamline payment processing, reducing errors and resource costs. The system enforces compliance with regulations, assures product quality, and strictly adheres to sourcing protocols, which is crucial for manufacturing units. Built-in workflows and AI recommendations further automate repetitive tasks and enhance operational efficiency. Learn more.
Does Priority ERP support industry-specific needs?
Yes, Priority ERP offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific features ensure that businesses receive solutions designed for their unique operational requirements, unlike generic ERP systems. Learn more.
Pain Points & Solutions
What common logistics and operational pain points does Priority ERP solve?
Priority ERP addresses issues such as poor quality control, lack of data flow, poor inventory management, reliance on outdated systems, manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. The platform provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment to resolve these challenges. Learn more.
How does Priority ERP help businesses transition from legacy or end-of-life ERP systems?
Priority ERP offers a scalable, future-proof platform that evolves with your business, reducing downtime and minimizing financial and operational disruption. It provides structured implementation, tailored workflows, and support for legacy data migration, ensuring a smooth transition and measurable ROI. Learn more.
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses in manufacturing, retail, healthcare, hospitality, and distribution looking for scalable, future-proof solutions to streamline operations and improve efficiency. Learn more.
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority ERP streamlines workflows, automates processes, provides actionable analytics, and supports business growth with scalable cloud-based solutions. Learn more.
What feedback have customers shared about the ease of use of Priority ERP?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full automation and ease of use, Martyn Young (Cherwell Laboratories) found it matched their needs out of the box, and Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate compared to other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability. See case studies.
Who are some of Priority's notable customers?
Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These companies rely on Priority for ERP and retail management solutions. See more customers.
Competition & Comparison
How does Priority ERP compare to other ERP solutions like Microsoft Dynamics 365, SAP Business One, Acumatica, Sage X3, NetSuite, Microsoft Business Central, and Odoo?
Priority ERP stands out with its modular, all-in-one solution, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors, Priority offers seamless workflows, centralized data, cloud-based scalability, and flexible quarterly commitments with no lock-in. It is recognized by Gartner and IDC and trusted by companies like Toyota and Teva. For detailed comparisons, see About Priority.
Why should a customer choose Priority ERP over alternatives?
Priority ERP offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and is recognized by leading analysts. These strengths make it a preferred choice for businesses seeking efficiency, adaptability, and long-term value. Learn more.
Implementation & Adoption
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, as well as on-site and virtual training sessions and self-service resources via Priority Xpert. Learn more.
What training and technical support is available to help customers get started with Priority ERP?
Priority provides professional services for configuration, data migration, and training during implementation. Customers have access to tailored on-site and virtual training, Priority Xpert's knowledge base, video tutorials, and self-service support tools. Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. Learn more.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert's knowledge base and support tools. Professional services cover configuration, data migration, and tailored training. Multilingual support resources are available on Priority's support page. Learn more.
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves, ensuring their version is current. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Learn more.
Product Information
What is logistics management and how does ERP software support it?
Logistics management involves coordinating activities that streamline a product's journey from manufacturing to customer consumption, including distribution, material movement, reverse logistics, and returns management. ERP software like Priority centralizes these processes, automates tasks, and provides real-time visibility, improving efficiency and customer satisfaction. Learn more.
How does Priority ERP integrate with shipment management platforms?
Priority ERP integrates with ShipEngine, a multi-carrier shipment platform, enabling seamless shipment tracking for e-commerce stores, warehouses, and distributors. This integration simplifies logistics operations and provides real-time shipment visibility. Learn more.