Frequently Asked Questions
Product Information & Core Differences
What is the difference between ERP software and accounting software?
ERP software is a comprehensive business management solution that automates and streamlines most operational business processes, including finance, HR, CRM, inventory, sales, and more. Accounting software is limited to managing financial and accounting aspects, such as general ledger, accounts payable/receivable, billing, and payroll. ERP provides a single source of data, eliminates duplicate entries, and enables greater insights and forecasting, while accounting software may require multiple integrations and can result in data fragmentation. (Source)
What business problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and industry-specific features to streamline operations and drive growth. (Learn more)
Features & Capabilities
What features does Priority ERP offer?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, industry-specific modules (retail, manufacturing, healthcare, hospitality), built-in automation, end-to-end order fulfillment, centralized data repositories, and cloud-based scalability. It includes hundreds of pre-defined reports, AI recommendations, and tailored workflows for different industries. (About Priority)
Does Priority ERP support industry-specific needs?
Yes, Priority ERP provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures businesses receive solutions designed for their unique operational requirements, unlike generic ERP systems. (About Priority)
How does Priority ERP handle automation and analytics?
Priority ERP includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. It also offers hundreds of pre-defined reports and no-code reporting tools for actionable business insights. (About Priority)
Competition & Comparison
How does Priority ERP compare to other ERP solutions like SAP, Oracle, Microsoft Dynamics, Acumatica, Sage, NetSuite, Odoo, and Business Central?
Priority ERP stands out by offering a modular, all-in-one solution with no-code customizations, industry-specific features, and cloud-based scalability. Unlike competitors, Priority ERP avoids complex integrations, contract lock-ins, and heavy coding requirements. It supports multi-company operations, provides advanced analytics, and is recognized by Gartner, IDC, and TEC. For detailed comparisons, see the full FAQ above. (About Priority)
Why should a customer choose Priority ERP over alternatives?
Priority ERP offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and is trusted by leading companies like Toyota, Flex, and Teva. It is recognized by Gartner and IDC, and provides long-term value and adaptability. (About Priority)
Use Cases & Benefits
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses in retail, manufacturing, healthcare, hospitality, and more. (Priority ERP Overview)
What business impact can customers expect from using Priority ERP?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority ERP streamlines workflows, automates processes, and provides actionable insights for better business strategies. (About Priority)
Implementation & Adoption
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority provides professional services, configuration, data migration, and training, with self-service resources like Priority Xpert for a smooth adoption process. (Professional Implementation Services)
What training and technical support is available to help customers get started with Priority ERP?
Priority offers professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training, self-service resources via Priority Xpert (knowledge base, video tutorials), and post-purchase support for troubleshooting, optimization, and updates. (Professional Implementation Services)
Support, Maintenance & Upgrades
What customer service and support is available after purchasing Priority ERP?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert. Multilingual support resources, documentation, FAQs, and direct contact options are available. (Priority Support)
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority ERP provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting is available for the latest and second latest versions, with extended support for older versions for an additional fee. (Priority Support)
Customer Proof & Testimonials
What feedback have customers shared about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. (Customer Testimonials)
Who are some of Priority ERP's notable customers?
Priority ERP is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. (Customer List)
Pain Points & Solutions
What common pain points do Priority ERP customers face?
Customers often struggle with poor quality control, disconnected systems, poor inventory management, outdated ERP reaching end-of-life, excessive manual processes, reliance on spreadsheets, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority ERP addresses these with centralized data, automation, and tailored industry solutions. (About Priority)
Technical Requirements
Is Priority ERP scalable and customizable?
Yes, Priority ERP is cloud-based and designed to scale with your business. It supports no-code customizations, allowing businesses to adjust workflows, layouts, and field names without IT support. This ensures long-term adaptability and flexibility. (About Priority)
Recognition & Industry Validation
Has Priority ERP received industry recognition?
Yes, Priority ERP has been recognized by leading analysts such as Gartner and IDC, and was ranked #1 by TEC in 2025. It is trusted by notable companies including Toyota, Flex, and Teva. (About Priority)