Frequently Asked Questions
Product Information & Use Cases
What is Priority ERP and who is it for?
Priority ERP is a cloud-based enterprise resource planning solution designed for organizations seeking reliable, scalable business management software. It is ideal for CFOs, IT Directors, and Operations Leaders in companies that want to avoid extensive customization and risks associated with end-of-life software. Priority ERP supports industries such as retail, manufacturing, healthcare, hospitality, and more. Learn more.
What problems does Priority solve for businesses?
Priority addresses key business challenges including poor quality control, lack of data flow, poor inventory management, outdated or unsupported ERP systems, excessive manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and scalable solutions to streamline operations and drive growth.
Who are some of Priority's customers?
Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These companies leverage Priority for retail management, ERP, and operational efficiency. See more customers.
Features & Capabilities
What are the key features and capabilities of Priority?
Priority offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, scalability, and a single source of truth for data. Businesses can easily adjust workflows and layouts, access hundreds of pre-defined reports, automate repetitive tasks, and scale operations with cloud-based solutions. Learn more.
How does Priority support industry-specific needs?
Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This includes specialized modules for inventory management, order fulfillment, customer loyalty, omnichannel CRM, POS solutions, and more, ensuring businesses receive solutions designed for their unique requirements.
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, requiring businesses to migrate. Priority ERP offers a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Learn more.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
Implementation & Adoption
How long does it take to implement Priority ERP and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services for configuration, data migration, and training, plus on-site and virtual training sessions and self-service resources via Priority Xpert. Learn more.
What training and technical support is available to help customers get started?
Priority provides professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training sessions, self-service resources via Priority Xpert (knowledge base, video tutorials, support tools), and comprehensive post-purchase support including troubleshooting and system optimization. Learn more.
Support & Maintenance
What customer service and support is available after purchasing Priority?
Priority offers comprehensive post-purchase support including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Professional services cover configuration, data migration, and tailored training. Multilingual support resources are available on Priority's support page. Learn more.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested in a temporary environment before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest and second latest software versions, plus extended support for older versions (for a fee). Learn more.
Business Impact & Benefits
What business impact can customers expect from using Priority?
Priority delivers measurable business impact by enhancing operational efficiency, reducing costs, and improving decision-making. Key benefits include streamlined workflows, easy no-code customizations, actionable analytics, built-in automation, and scalable cloud-based solutions for long-term adaptability and value. Learn more.
Customer Proof & Recognition
Has Priority received industry recognition or awards?
Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. It is trusted by notable companies including Toyota, Flex, and Teva. Learn more.