Frequently Asked Questions
Recognition & Industry Position
What recent recognition has Priority Software received from industry analysts?
Priority Software was named a Niche Player in the 2025 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises for the fifth consecutive year. This recognition highlights Priority's ongoing commitment to innovation and excellence in cloud ERP solutions. Source: Gartner, October 13, 2025.
How does Priority Software's recognition in the Gartner Magic Quadrant benefit customers?
Being recognized in the Gartner Magic Quadrant for five consecutive years demonstrates Priority Software's reliability, innovation, and ability to deliver value to customers. It assures users that Priority's solutions are trusted by industry experts and are continuously evolving to meet business needs. Learn more.
Product Information
What is Priority Software?
Priority Software is a global provider of scalable, agile, and open cloud-based business management solutions. It offers a comprehensive suite of ERP, retail, hospitality, and school management tools designed for organizations of all sizes and industries. Learn more.
What products and solutions does Priority Software offer?
Priority Software offers cloud-based ERP systems, retail management solutions, hospitality management platforms, and school management systems. These solutions are modular, flexible, and designed to streamline operations, improve efficiency, and support business growth. ERP | Retail Management | Hospitality Management | School Management
What is aiERP and what are its key features?
aiERP is Priority Software's next-generation ERP platform that embeds advanced AI throughout the system. It features a personalized AI Assistant for natural interactions, an AI Advisor for real-time insights, and an AI Agent for automated process orchestration. aiERP enhances smart workflows, predictive analytics, and customization options. Learn more about aiERP.
How many businesses use Priority ERP globally?
Over 15,000 businesses across 72 countries use Priority ERP to transform their operations and pursue new market opportunities. Source.
What industries does Priority Software serve?
Priority Software serves a wide range of industries, including manufacturing, retail, hospitality, healthcare, pharmaceuticals, automotive, construction, financial services, technology, and education. See all industries.
What is the Priority Market?
The Priority Market is a dedicated marketplace where users can find extended solutions, integrations, and partner offerings to enhance their Priority Software experience. Visit Priority Market.
Features & Capabilities
What are the core features of Priority Software's ERP platform?
Priority ERP offers comprehensive features including financial management, supply chain management, CRM and sales, business intelligence, mobile ERP, project management, warehouse management, and advanced AI-driven automation. Explore ERP features.
Does Priority Software support AI and machine learning?
Yes, Priority Software leverages cutting-edge AI and machine learning technologies, especially in its aiERP platform, to deliver personalized assistance, real-time insights, and automated process orchestration.
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, RESTful APIs, ODBC drivers, SFTP file integration, and embedded integrations. It supports a wide range of third-party tools and industry-specific integrations, including hospitality and ERP marketplaces. See integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API, enabling seamless integration with third-party applications and custom solutions. Learn more about the Open API.
What technical documentation is available for Priority Software?
Priority Software provides comprehensive technical documentation covering features, industries, and supported products. This documentation is accessible online for customers and prospects. Access documentation.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is designed for organizations of all sizes, from small businesses to multinational enterprises, across industries such as retail, manufacturing, hospitality, healthcare, and education. It is especially beneficial for companies seeking scalable, flexible, and integrated business management solutions.
What business challenges does Priority Software help solve?
Priority Software addresses challenges such as poor quality control, lack of real-time data flow, inventory inaccuracies, operational inefficiencies, manual processes, integration complexity, fragmented data, and customer experience issues. Its solutions centralize data, automate workflows, and provide real-time insights to drive efficiency and growth.
How does Priority Software help retail businesses?
Priority Software provides retail management solutions that offer real-time insights, centralized inventory management, omnichannel commerce, POS integration, and customer loyalty tools. These features help retailers streamline operations, reduce costs, and enhance the customer experience. Learn more.
How does Priority Software support hospitality businesses?
Priority Software's hospitality management solutions include property management systems (PMS), channel management, CRM, POS, event management, and spa management. These tools help hotels and resorts optimize guest experiences, streamline operations, and manage all aspects of hospitality services. Explore hospitality solutions.
What are some real-world success stories of Priority Software customers?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority solutions. See case studies.
What feedback do customers give about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight its ease of learning, quick support, and the ability for employees to manage daily tasks without heavy IT involvement. Priority ERP has a rating of approximately 4.1/5 on G2. Read testimonials.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 often requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, supports true multi-company operations, and does not require forced migrations. SAP Business One Version 10 will reach end-of-support in 2026.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Gartner notes NetSuite's costs are high for SMBs.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and an open architecture with a broad Marketplace for integrations.
How does Priority Retail Management compare to other ERP and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform. Unlike competitors, it eliminates the need for multiple systems and costly integrations.
Technical Requirements & Support
What technical support and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. These services include training, support, and ongoing assistance. Learn more.
How can I access Priority Software's customer support?
Customers can access support through the Priority Xpert portal, by contacting local offices, or via the support page on the Priority Software website. Get support.
Does Priority Software offer training for new users?
Yes, Priority Software offers training and onboarding services to help new users quickly become proficient with the platform and maximize its value.
Where can I find product tours and demos of Priority Software?
Product tours and step-by-step demos are available on the Priority Software resources page. You can also book a personalized demo directly. See product tours | Book a demo
Customer Proof & Company Proof
Who are some of Priority Software's notable customers?
Priority Software is trusted by leading companies such as Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Dunlop, Outbrain, Brinks, eToro, GSK, and many more. See customer list.
How many customers does Priority Software have worldwide?
Priority Software supports over 75,000 customers in 70 countries, helping organizations manage and grow their businesses efficiently. Learn more.
What are some customer success metrics achieved with Priority Software?
Customers have reported improvements such as 30% growth in order volume (Nautilus Designs), accelerated workflows (Solara), increased trust in data accuracy (Dunlop), and the ability to grow without increasing headcount (Dejavoo). Read case studies.
What makes Priority Software a preferred choice for businesses?
Priority Software stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. It is trusted by global brands and offers long-term value. Learn more.
Pain Points & Solutions
What pain points does Priority Software address for retail business owners?
Priority Software helps retail business owners overcome challenges such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, and disconnected customer experiences by providing centralized management, automation, and omnichannel tools.
How does Priority Software help reduce manual processes?
Priority Software automates workflows, reducing manual errors and freeing employees to focus on higher-value tasks. This leads to better resource utilization and increased revenue.
How does Priority Software address integration complexity?
Priority Software's modular, all-in-one solution eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement.
How does Priority Software help with data consistency and reporting?
Priority Software centralizes real-time data, enabling transparency, reliable reporting, better forecasting, and tighter budget control. This ensures consistent and accurate information across departments.
How does Priority Software support business scalability and growth?
Priority Software's cloud-based solutions are designed to scale with your business, supporting high-volume transactions and continuous innovation without the burden of on-premises IT or integration costs.