Frequently Asked Questions
Product Information
What is Priority Software and what does it offer?
Priority Software is a leading global provider of AI-based cloud ERP and business management solutions. It offers flexible, end-to-end business management platforms for organizations of all sizes, including ERP systems, retail management, hospitality management, and school management. Priority is recognized for product innovation and real-time access to business data and insights. Learn more.
What is aiERP and how does it use AI?
aiERP is Priority Software's AI-embedded ERP solution, introduced in June 2025. It transforms ERP from a system of record into an intelligent business companion that anticipates needs, automates decision-making, and delivers insights at the point of action. This modern composable architecture is designed to improve customer experience and operational efficiency. Learn more.
What industries does Priority Software serve?
Priority Software serves a wide range of industries, including retail, manufacturing, healthcare, hospitality, automotive, construction, electronics, financial services, municipalities, nonprofits, pharmaceutical, professional services, software and technology, wholesale & distribution, and food & beverage. See all industries.
How many customers use Priority Software?
Priority Software is trusted by over 75,000 companies in 70 countries worldwide. Source.
What are the main products offered by Priority Software?
Priority Software offers ERP systems, retail management solutions, hospitality management platforms, school management systems, professional and implementation services, partnership opportunities, and a dedicated marketplace for extended solutions. Explore products.
Does Priority Software provide technical documentation?
Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, including features, industries, and supported products. Access documentation.
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored operational workflows. Learn more.
Features & Capabilities
What are the key features of Priority ERP?
Priority ERP features include modular architecture, no-code customizations, advanced analytics, automation, centralized data repositories, industry-specific modules, built-in workflows, AI recommendations, and real-time access from desktop or mobile devices. See features.
What integrations does Priority Software support?
Priority Software supports over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and specific integrations for hospitality (e.g., Webhotelier, Ving Card, Verifone, SAP, SiteMinder) and Optima Marketplace (e.g., Salto, Sabre, RoomPriceGenie). See integrations.
Does Priority Software support mobile access?
Yes, Priority Software offers mobile ERP solutions, including mobile app generators, field service technician tools, proof of delivery, and mobile POS for retail and hospitality. Learn more.
What analytics and reporting capabilities does Priority Software provide?
Priority Software provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics modules for actionable business insights. Explore analytics.
Does Priority Software offer industry-specific solutions?
Yes, Priority Software offers tailored solutions for industries such as retail, manufacturing, healthcare, hospitality, and more, with specialized modules and workflows for each sector. See industry solutions.
How does Priority Software handle automation?
Priority Software includes built-in automated workflows, AI recommendations, and centralized views to improve operations and reduce manual errors across departments and locations. Learn about automation.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow technical support. Priority Optima is scalable, cost-effective, intuitive, and emphasizes responsive support, flexible customization, and open architecture for seamless integrations. Learn more.
How does Priority Retail Management compare to POS and unified commerce providers?
POS and unified commerce providers often lack full enterprise management functionality and depend on integrations. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations. Learn more.
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software is designed for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, technology, and services. See customers.
What problems does Priority Software solve?
Priority Software addresses poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Learn more.
How does Priority Software help retail businesses?
Priority Software helps retail businesses by providing real-time insights, operational efficiency, improved inventory management, centralized customer data, loyalty program capabilities, and omnichannel commerce solutions. See retail solutions.
How does Priority Software improve operational efficiency?
Priority Software improves operational efficiency through automation, centralized data, streamlined workflows, and AI-driven recommendations, reducing manual errors and freeing employees for higher-value tasks. Learn more.
What customer pain points does Priority Software address?
Priority Software addresses pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, costly-to-maintain legacy systems, and integration challenges. Source.
Can you share specific customer success stories?
Yes, Priority Software has helped Solara Adjustable Patio Covers accelerate workflows, Dejavoo grow without increasing headcount, Nautilus Designs achieve 30% growth in order volume, TOA Hotel & Spa improve guest experience, and Dunlop Systems increase trust in data accuracy. See case studies.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its user-friendly design and intuitive interface. Priority ERP has a rating of approximately 4.1/5 on G2, with users highlighting its simplicity, efficiency, and user-configurability. See reviews.
Recognition & Awards
Has Priority Software received industry recognition?
Yes, Priority Software has been recognized as a Major Player in the IDC MarketScape Worldwide AI-Enabled Midsize Business ERP Applications 2025 Vendor Assessment and consistently featured in Gartner Magic Quadrant and IDC MarketScape reports. Source.
Where can I download the IDC MarketScape report on Priority Software?
You can download the IDC MarketScape Worldwide AI-Enabled Midsize Business ERP Applications 2025 Vendor Assessment report at this link.
What other awards has Priority Software received?
Priority Software has been named a Major Player in multiple IDC MarketScape reports, including SaaS and Cloud-Enabled Operational ERP Applications (2019, 2022, 2024-2025), Manufacturing ERP Applications (2019, 2022), Large Enterprise ERP Applications (2020), and Medium-Sized/Midmarket Business ERP Applications (2020, 2024). See awards.
Support & Implementation
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Learn more.
What is the process for implementing Priority ERP?
Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. See implementation details.
Does Priority Software provide customer support?
Yes, Priority Software offers customer support worldwide, with offices in the US, UK, Belgium, and Israel, and a global network of business partners. Contact support.
Pricing & Plans
How can I get pricing information for Priority Software?
You can find the right plan for your business and get pricing information by visiting Priority Software's pricing page.
Are there flexible contract options available?
Yes, Priority Software offers flexible quarterly commitments and no lock-in contracts, making it cost-effective and adaptable for businesses of all sizes. See contract options.
Technical Requirements
What are the technical requirements for deploying Priority Software?
Priority Software is cloud-based and can be accessed from any desktop or mobile device. It also supports on-premise deployments for organizations with specific requirements. Learn more.
Does Priority Software support legacy system integration?
Yes, Priority Software supports legacy system integration via ODBC drivers, RESTful API, and file integration through SFTP, enabling migration from older systems. See integration options.
Customer Proof
Who are some of Priority Software's notable customers?
Priority Software's customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. See customer list.
Where can I find more customer testimonials and case studies?
You can find more customer testimonials and case studies on Priority Software's case studies page.