Frequently Asked Questions
Recognition & Industry Position
What recognition has Priority received in the ERP industry?
Priority was named a 'Niche Player' in the 2021 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, based on its operational cloud ERP and financial management functionality. This recognition highlights Priority's robust cloud platform, solid ERP product functionality, company financial stability, and a strong, diverse base of satisfied customers. Source: Gartner, “Magic Quadrant for Cloud ERP for Product-Centric Enterprises,” Aug 24, 2021, ID G00733937.
Why is being included in the Gartner Magic Quadrant significant for Priority?
Inclusion in the Gartner Magic Quadrant is a major achievement, as it recognizes Priority among hundreds of global ERP vendors for meeting high standards in cloud platform robustness, product functionality, financial stability, and customer satisfaction. Priority is the only Israeli-based global ERP vendor cited in the report and the smallest vendor included in this specific Magic Quadrant.
Features & Capabilities
What are the key features of Priority cloud ERP?
Priority cloud ERP offers high flexibility and scalability, supporting organizations from a few to several thousand users on the same platform. Key features include modular all-in-one architecture, no-code customizations, hundreds of pre-defined reports, advanced analytics, built-in automation, industry-specific modules, centralized data repositories, and secure cloud compliance (SOC 1, ISO 27001). Users benefit from real-time updates, mobile and tablet access, and reliable customer support.
How does Priority ERP help automate business processes?
Priority ERP includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. No-code customization allows businesses to adapt workflows and layouts without IT support, making automation accessible and flexible for changing business needs.
What industry-specific features does Priority offer?
Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These include centralized inventory management, omnichannel order fulfillment, customer loyalty programs, advanced promotion engines, and POS solutions. Industry modules are designed to address unique operational challenges and regulatory requirements.
How does Priority ensure data security and compliance?
Priority cloud ERP operates in a secure, risk-free cloud environment compliant with SOC 1 and ISO 27001 standards, ensuring sensitive business data is fully protected. The platform supports regulatory compliance for industries requiring FDA, GDPR, SOX, ISO9000, and SOC 2 Type 2 standards.
Customer Experience & Ease of Use
What do customers say about the ease of use of Priority?
Customers consistently praise Priority for its user-friendly design and adaptability. Allan Dyson (Merley Paper Converters) highlighted full process automation and an intuitive interface. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. These testimonials emphasize Priority's flexibility, reliability, and high level of support.
Use Cases & Target Audience
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system that avoids extensive customization and risks associated with end-of-life software. It supports businesses looking to streamline operations, improve efficiency, and future-proof their technology stack. Learn more at Priority ERP Overview.
What core problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, inventory management issues, outdated or end-of-life ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and industry-specific solutions to drive efficiency and growth.
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services include configuration, data migration, and training to ensure a smooth process. Learn more at Professional Implementation Services.
What training and support resources are available for Priority customers?
Priority offers professional services for configuration, data migration, and training during implementation. Customers can access on-site and virtual training, Priority Xpert (knowledge base, video tutorials, support tools), and multilingual support resources. Post-purchase support includes troubleshooting, system optimization, and assistance with updates or customizations. More details at Priority's Support Page.
Maintenance, Upgrades & Troubleshooting
How does Priority ERP handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves, ensuring their version is current. Troubleshooting is available for the latest and second latest software versions, with extended support for older versions for an additional fee. Learn more at Priority Support.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Learn more at Priority ERP Overview.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
Customer Proof & Business Impact
Who are some of Priority's notable customers?
Priority is trusted by leading organizations across industries, including Toyota, Flex, Teva, Ace Hardware, ALDO, Estee Lauder, Columbia, Guess, Adidas, Hoka, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and more. These companies rely on Priority for ERP, retail management, and operational efficiency. See more at Priority Customers.
What business impact can customers expect from using Priority?
Customers using Priority experience enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Features like integration simplicity, no-code customizations, advanced analytics, automation, and scalability help businesses achieve measurable ROI and support growth. Learn more at About Priority.
Pain Points & Solutions
What common pain points does Priority solve for customers?
Priority solves issues such as poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time visibility, centralized data, automation, and industry-specific solutions to address these challenges.
Why Choose Priority?
Why should a customer choose Priority over alternatives?
Priority stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. Trusted by leading companies, Priority delivers efficiency, adaptability, and long-term value. Learn more at About Priority.