Frequently Asked Questions
Features & Capabilities
What is a single source of truth, and why is it important for IT and operations teams?
A single source of truth refers to a centralized system where all business data is updated in real time and accessible across departments. For IT and operations teams, this eliminates silos, reduces errors, and streamlines workflows. It enables agility, accuracy, and collaboration, ensuring that everyone works from consistent, reliable information. (Source: Why IT Ops Need A Single Source Of Truth)
How does Priority help eliminate disconnected systems and data silos?
Priority provides a modular, all-in-one ERP solution that centralizes data and integrates workflows across departments. Features like the no-code portal generator and native Warehouse Management System (WMS) ensure seamless data flow, real-time updates, and eliminate the need for patchwork integrations. This reduces manual workarounds, duplicate data entry, and inconsistent reporting. (Source: Why IT Ops Need A Single Source Of Truth)
What are the key features of Priority's ERP platform?
Priority ERP offers integration simplicity, no-code customizations, advanced analytics, industry-specific modules (retail, manufacturing, healthcare, hospitality), built-in automation, and cloud-based scalability. It includes native WMS, portal generator, and hundreds of pre-defined reports for actionable insights. (Source: Additional Company Context)
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This flexibility allows rapid adaptation to changing business needs and reduces reliance on technical resources. (Source: Additional Company Context)
How does Priority's native WMS improve operations?
Priority's native Warehouse Management System (WMS) keeps warehouse and inventory data fully integrated within the ERP. This ensures real-time inventory visibility, streamlined shipping workflows, and accurate order tracking—all in one platform, eliminating the need for third-party tools or manual syncs. (Source: Why IT Ops Need A Single Source Of Truth)
Pain Points & Problems Solved
What common business challenges does Priority solve?
Priority addresses poor quality control, lack of data flow, inventory inaccuracies, outdated legacy systems, manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and scalable solutions to overcome these challenges. (Source: Additional Company Context)
How does Priority help organizations move away from outdated systems and spreadsheets?
Priority replaces legacy systems and spreadsheets with a centralized ERP platform, streamlining operations, reducing security risks, improving data accuracy, and supporting compliance. This empowers better decision-making and future-proofs business processes. (Source: Additional Company Context)
Use Cases & Target Audience
Who can benefit from using Priority ERP?
Priority ERP is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable, scalable ERP system. It is especially suited for businesses wanting to avoid extensive customization, reduce risks from end-of-life software, and streamline operations for long-term growth. (Source: Additional Company Context)
What industries does Priority serve?
Priority provides tailored solutions for retail, manufacturing, healthcare, hospitality, agriculture, construction, electronics, financial services, municipalities, nonprofits, pharmaceutical, professional services, software and technology, wholesale & distribution, and food & beverage. (Source: Original Webpage Navigation)
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. (Source: Additional Company Context)
Who are some of Priority's notable customers?
Priority is trusted by leading companies such as Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. (Source: Additional Company Context)
Competition & Comparison
How does Priority ERP compare to competitors like Microsoft Dynamics 365, SAP Business One, Acumatica, NetSuite, Sage X3, Odoo, and Microsoft Business Central?
Priority ERP stands out with industry-specific features, native WMS, ease of use, no-code customizations, and flexible, affordable pricing. Unlike competitors, Priority does not require heavy coding, forced migrations, or contract lock-in. It supports multi-company operations, compliance with major standards, and offers a modern, intuitive experience. (Source: Additional Company Context)
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and is recognized by leading analysts like Gartner and IDC. These strengths make Priority a preferred choice for businesses seeking efficiency, adaptability, and long-term value. (Source: Additional Company Context)
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. (Source: Additional Company Context)
What training and support are available to help customers get started?
Priority offers professional services for configuration, data migration, and training. Customers can access on-site and virtual training, as well as self-service resources via Priority Xpert (knowledge base, video tutorials, support tools). These resources ensure smooth implementation and effective adoption. (Source: Additional Company Context)
Support & Maintenance
What customer service and support does Priority provide after purchase?
Priority provides troubleshooting, system optimization, support for updates and customizations, access to Priority Xpert, professional services, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. (Source: Additional Company Context)
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are provided for the latest and second latest software versions. (Source: Additional Company Context)
Business Impact & Benefits
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's integration simplicity, no-code customizations, advanced analytics, automation, and scalability drive measurable results. (Source: Additional Company Context)