Customer Success Manager

Israel

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Description

Our Customer Success Team is made up of exceptional communicators with amazing interpersonal skills and a “can-do” approach. The Customer Success Manager drives customer retention and growth by expanding their understanding of each customer’s business needs and strengthening and enhancing those key relationships.

Responsibilities:

  • Build strong relationships with our clients to understand their needs and ensure their success with Priority.
  • Serve as the liaison and main point of contact between clients and Priority’s support team and sales team to handle our customers' challenging issues, resolve issues, and create focused and timely responses for different queries.
  • Ensure an exceptional customer experience.
  • Enable customers to meet their business goals with Priority’s ERP solutions.
  • Build & execute methodologies to develop strong, long-term relationships with our customers in their various lifecycle stages.
  • Monitor customers’ SLA and satisfaction levels and continuously work to improve them.
  • Establish clear retention goals and set milestones.
  • Lead discussions with customers on various product and service-related issues.
  • Analyze customer data to identify customers at risk and work with the customers to ensure retention and improve their experience.
  • Identify growth opportunities within the customer base and strive to realize these opportunities.
  • Maintain a thorough understanding of Priority’s products and services to support customers with questions and suggest the best practices.

Requirements

  • 2-4 years of experience in a Customer Success position in a B2B software company working with medium-sized organizations.
  • Ability to analyze complex customer data, produce business insights and turn them into actionable work-plans.
  • Proven ability to maintain relationships with a diverse customer account-base while improving customer satisfaction and business results.
  • Confident, self-motivated and a true team player.
  • Strong desire and ability to learn new technologies.
  • You have a passion for providing a high-level of service
  • Bachelor’s degree in business, technology, marketing or related field.
  • Knowledge of ERP, great advantage
     

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