Customer Support Specialist

What you’ll be doing:

• Provide professional and efficient customer support while ensuring high customer satisfaction.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.
• Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
• Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
• Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Requirements:

• Strong verbal and written Hebrew and English communication skills
• 2+ years of experience in a Customer Support/ Succses position in a B2B software company
• Availability to travel abroad and work at unusual hours
• Excellent communication, training, and interpersonal skills with an aptitude for building strong customer relationships.
• Skilled problem-solving abilities and approach
• Highly organized and able to multi-task.
• Confident, highly energized, self-motivated, and a true team player.
• Possess the desire and ability to learn new technologies.
• Experience in the Hospitality industry – great advantage.