Description
We are looking for a Learning and Development Lead to join the Priority Customer Experience PMO team.
The PMO team is one of the four functions in the Priority Customer Experience global organization. The team leads the CX cross org projects: integrations, processes design and alignment, tools implementations and improvements, KPI, reports and dashboards.
The L&D lead will design, develop, and implement learning programs that support the development of its employees, and ensure that all employees have access to and use relevant, high-quality knowledge bases.
Responsibilities:
- Design and deliver effective training programs, including onboarding, technical training, and soft skills development
- Assess the organization's training needs and develop programs that address those needs
- Create and maintain internal knowledgebases
- Develop and maintain learning and knowledge sharing policies and procedures
- Measure the effectiveness of learning and development programs and provide regular reports to management
Requirements
- 2+ years of experience creating knowledge and training programs
- Experience delivering frontal and digital training sessions
- Proven ability to create and deliver both technical and soft-skill related content
- Ability to partner with varying stakeholders
- Proficient using Office 365 suite and familiar with common digital learning development tools
- Excellent communication, presentation, and interpersonal skills
- Excellent English and Hebrew - a must
- Experience implementing and training software solutions – an advantage
- Project management experience – an advantage