Description
We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives.
Responsibilities
- Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in Priority Hospitality business through an exceptional level of customer care
- Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
- Advising our customers on how to use Priority Hospitality services and tools
- Helping our customers resolve service-related issues and identifying optimal long-term solutions
- Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
- Identifying new opportunities to grow business with our customers
- Working together with other teams at Priority Hospitality to make every customer experience outstanding
- Full-time job. Working hours 8:30-17:30. Standby duty on Fridays once a month
Requirements
- Experience in customer service roles
- Excellent communication skills
- Advantage for those who have hotel experience
- English - both in speaking and writing
- Computer literacy and ability to easily navigate between different screens and systems
- Commercial awareness and problem-solving mindset to find the best solution for the customer
- Positive attitude and ability to work under pressure
- Confidence, empathy, and friendliness to offer excellent experience to our customers
- Flexibility in adapting to a dynamic business environment
What Do We Offer?
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Great career opportunities
- Priority software is one of the global leaders in providing innovative and flexible ERP solutions