Support Representative at Silverbyte

We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives.

Customer Experience


We have an exciting opportunity for you to join our team of Dedicated Customer Care Representatives.


  • Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in Priority Hospitality business through an exceptional level of customer care
  • Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
  • Advising our customers on how to use Priority Hospitality services and tools
  • Helping our customers resolve service-related issues and identifying optimal long-term solutions
  • Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
  • Identifying new opportunities to grow business with our customers
  • Working together with other teams at Priority Hospitality to make every customer experience outstanding
  • Full-time job. Working hours 8:30-17:30. Standby duty on Fridays once a month


  • Experience in customer service roles
  • Excellent communication skills
  • Advantage for those who have hotel experience
  • English - both in speaking and writing
  • Computer literacy and ability to easily navigate between different screens and systems
  • Commercial awareness and problem-solving mindset to find the best solution for the customer
  • Positive attitude and ability to work under pressure
  • Confidence, empathy, and friendliness to offer excellent experience to our customers
  • Flexibility in adapting to a dynamic business environment

What Do We Offer?

  • Attractive compensation package
  • Training to get you started and on-the-job learning opportunities
  • Extensive learning resources to further develop your skills and knowledge
  • Great career opportunities
  • Priority software is one of the global leaders in providing innovative and flexible ERP solutions

See how Priority works for you