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Careers Team Lead, Technical Support

Team Lead, Technical Support

The role involves active participation in the implementation of new processes and training teams on new technological tools.

Israel – Rosh Haayin
Customer Experience
Technology, Development & IT

Responsibilities:

  • Oversee daily operations of a support shift: approximately 10 support representatives per shift, providing professional responses to various dilemmas and issues.
  • Conduct quality assurance evaluations and provide feedback.
  • Provide professional training to representatives and knowledge transfer.
  • Willingness to provide on-call support to employees on a 24/7 rotational basis.
  • Full-time position.

Requirements:

  • Proven experience in training - mandatory.
  • Familiarity with customer service - mandatory.
  • Advanced English proficiency - mandatory.
  • Excellent interpersonal and communication skills - mandatory.
  • Two years of experience in technical support - advantage.
  • Familiarity with Priority software - advantage.
  • Bachelor's degree in Computer Science, Information Systems, or Industrial Engineering - advantage.

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