Technical Support Team Lead

Israel

Apply Now

Description

We are looking for a Technical Support Team Lead to join the Priority Software Customer Experience (CX) team.
The team leader is a professional in charge of guiding, mentoring and leading our support team:

What you will do:

•    Responsibility over the support team – mentor and drive their professional development
•    Professional trainings
•    Listening and analysis of incoming calls in order to improve the teams service and support skills
 

Requirements

•    2+ years of Customer Service experience
•    Excellent communication skills
•    High level of English
 

Advantages:
•    Bachelor Degree in Information Technology/ Computer Science/ Engineering or similar preferred.
•    2+ years of Technical Support / Helpdesk experience
•    Knowledge of Priority ERP
•    Team working and team management experience

Apply Now