We are looking for a Technical Support Team Lead to join the Priority Software Customer Experience (CX) team.
The team leader is a professional in charge of guiding, mentoring and leading our support team:
What you will do:
• Responsibility over the support team – mentor and drive their professional development
• Professional trainings
• Listening and analysis of incoming calls in order to improve the teams service and support skills
• 2+ years of Customer Service experience
• Excellent communication skills
• High level of English
• Bachelor Degree in Information Technology/ Computer Science/ Engineering or similar preferred.
• 2+ years of Technical Support / Helpdesk experience
• Knowledge of Priority ERP
• Team working and team management experience