Software QA Engineer & Technical Support Representative

Responsibilities:

• Collaborate with product owners and development teams to understand business requirements and ensure quality standards can be met.
• Develop and execute test plans and test cases.
• Create and maintain test environments, test data, and testing tools.
• Perform functional, exploratory, regression, integration and performance testing.
• Analyze, investigate and troubleshoot the root cause of defects.
• Report and communicate testing progress, results and defects.
• Continuously improve the testing processes for efficiency.
• Provide technical support for escalated incidents.
• Handle and support integrations with suppliers.
• Provide excellent customer service.

Requirements:

• Education: Formal education in an engineering field or equivalent.
• Experience: 2+ years as a software QA Engineer, doing manual testing.
• Mastery of Hebrew and English – written and spoken at an excellent level.
• Proficiency: Testing Desktop & SaaS applications, experienced with SQL, Postman & Scrum.
• Advantages: Experience in the Hospitality industry, automation tools, management tools (e.g. Jira/Zephyr).
• Strong analytical and problem-solving skills with attention to detail.
• Great communication and teamwork abilities.
• Independence and drive to push projects to completion.