Frequently Asked Questions
Features & Capabilities
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. Learn more.
What are the main features of Priority ERP systems?
Priority ERP systems provide comprehensive, agile, and scalable cloud-ERP platforms tailored to various industries. Key features include real-time data access, automation, advanced analytics, no-code customizations, and industry-specific modules for manufacturing, retail, healthcare, and hospitality. Details here.
How does AI enhance Priority ERP systems?
AI integration in Priority ERP systems enables automation of business processes, predictive analytics, natural language processing, personalized customer experiences, and continuous learning. These capabilities optimize demand forecasting, customer service, supply chain management, financial planning, and warehouse operations. Read more.
Does Priority Software support no-code customizations?
Yes, Priority Software allows businesses to easily adjust workflows, field names, and screen layouts without IT support, enabling rapid adaptation to changing needs. Learn more.
What analytics and reporting capabilities does Priority Software provide?
Priority Software offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Advanced analytics help businesses forecast, control budgets, and optimize operations. Explore BI features.
What industry-specific solutions does Priority Software offer?
Priority Software provides tailored solutions for retail, manufacturing, healthcare, hospitality, and education. Each solution includes modules and features designed to address the unique needs of these industries. Industry details.
What integrations are available with Priority Software?
Priority Software offers over 150 plug & play connectors, RESTful API, ODBC drivers, SFTP file integration, and embedded integrations. Key partners include SAP, Webhotelier, Ving Card, Verifone, TrustYou, and more. See integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored operational solutions. API details.
Is technical documentation available for Priority ERP?
Yes, Priority Software offers comprehensive technical documentation covering features, supported industries, and product details. Access documentation.
What is Priority Market?
Priority Market is a dedicated marketplace for extended solutions, offering add-ons and integrations to enhance Priority Software's core products. Visit Priority Market.
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software serves global enterprises, SMBs, and organizations in retail, manufacturing, healthcare, hospitality, and education. Roles include business owners, CFOs, IT managers, operations, and marketing professionals. See target audience.
How does Priority Software help retail businesses?
Priority Software provides real-time insights, centralized inventory management, omnichannel order fulfillment, customer loyalty modules, and advanced promotion engines, helping retailers reduce costs and improve customer experiences. Retail solutions.
What problems does Priority Software solve for manufacturers?
Priority Software addresses poor quality control, fragmented data, manual processes, and outdated systems by providing real-time traceability, centralized data, automation, and scalable ERP solutions. Manufacturing ERP.
How does Priority Software support hospitality management?
Priority Software offers an all-in-one Property Management System (PMS) for hotels, covering guest experience, booking, housekeeping, and integrations with hospitality partners. Hospitality solutions.
What pain points does Priority Software address for CFOs?
Priority Software helps CFOs reduce operational and IT costs, improve financial reporting, and gain real-time insights for better decision-making. Financial management.
How does Priority Software improve supply chain management?
Priority Software automates order processing, inventory management, and supplier coordination, reducing bottlenecks and improving efficiency across the supply chain. Supply chain features.
How does Priority Software help with customer relationship management?
Priority Software leverages AI-powered CRM tools, enabling personalized customer interactions, historical data analysis, and omnichannel support for improved customer satisfaction. CRM details.
What are some real-world success stories of Priority Software customers?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved improved workflows, growth, and operational efficiency using Priority Software. See case studies.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity and configurability. Customer feedback.
How does Priority Software support digital transformation?
Priority Software enables digital transformation through AI-driven automation, business process optimization, and seamless integration of advanced technologies, helping organizations achieve greater efficiency and growth. Learn more.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow technical support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and a broad Marketplace for seamless integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training and has limitations in payment handling. Priority Optima is designed for quick adoption, efficient staff workflows, and flexible, reliable payment processing.
How does Priority Optima compare to Protel?
Protel has a steep learning curve and limited native integrations. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations.
Technical Requirements & Support
What technical requirements are needed to implement Priority Software?
Priority Software is cloud-based and designed for easy implementation, requiring only internet access and compatible devices. It supports integration via API, ODBC, and SFTP for legacy systems. See documentation.
What professional and implementation services does Priority Software offer?
Priority Software provides onboarding, training, and optimization services to ensure smooth implementation and optimal use of its solutions. Implementation services.
How does Priority Software ensure data privacy and security?
Priority Software complies with industry standards such as GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, ensuring robust data privacy and security for all users.
What support options are available for Priority Software users?
Priority Software offers customer support, technical assistance, and access to resources such as documentation, webinars, and FAQs. Support page.
Does Priority Software offer partnership opportunities?
Yes, Priority Software provides technology partnerships, AWS partnerships, and opportunities to join its partner community. Become a partner.
Product Information
What is Priority Retail Management?
Priority Retail Management is a modular ERP, POS, and unified commerce solution designed for retail chains to enhance customer experiences and streamline operations. Retail Management.
What is Priority Hospitality Management?
Priority Hospitality Management is an all-in-one guest-centric Property Management System (PMS) for hotels, covering booking, guest experience, housekeeping, and integrations. Hospitality Management.
What is Priority School Management?
Priority School Management is a platform designed to manage educational institutions effectively, supporting student, parent, and teacher engagement. School Management.
Who are some of Priority Software's customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, Teva, GSK, Outbrain, and many more across retail, manufacturing, healthcare, and technology sectors. Customer list.
Where can I find more resources and articles about Priority Software?
You can access articles, webinars, videos, and FAQs on the Priority Software resources page. Resources.