Frequently Asked Questions
Features & Capabilities
What features does Priority offer to help businesses expand and automate operations?
Priority provides a modular, all-in-one solution that supports business expansion to new audiences, including employees, customers, and suppliers. Its Portal Generator enables secure, no-code creation of portals for a wide range of use cases based on form fields, business rules, and custom logic. Additional features include advanced analytics, hundreds of pre-defined reports, no-code customizations, built-in automation, and industry-specific modules for retail, manufacturing, healthcare, and hospitality. Learn more.
Can I create secure portals without coding using Priority?
Yes, Priority's Portal Generator allows users to create secure portals without any coding. You can design portals for various use cases, leveraging existing business logic and customizations within Priority. This enables rapid deployment and adaptation to changing business needs. Watch the product webinar.
Does Priority support industry-specific needs?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These modules address unique operational requirements, including inventory management, order fulfillment, omnichannel commerce, and hospitality management. Explore industry solutions.
Pain Points & Problem Solving
What common business challenges does Priority solve?
Priority addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Its centralized platform, automation, and advanced analytics help businesses streamline operations, improve decision-making, and enhance customer experience. Learn more.
How does Priority help with inventory management and demand planning?
Priority optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. Its tools help businesses maintain accurate inventory, minimize errors, and balance supply with customer demand. For more tips, see Inventory Management Tips and Demand Planning Guide.
Use Cases & Target Audience
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, Operations Leaders, and organizations seeking a reliable ERP system that avoids extensive customization and the risks of end-of-life software. It is suitable for businesses in retail, manufacturing, healthcare, hospitality, and more, looking for scalable, future-proof solutions. Learn more about Priority ERP.
What are some real-world examples of Priority helping customers?
SMI Group uses Priority to manage inventory efficiently and ensure uninterrupted production. Merley Paper Converters automated processes and improved operational visibility. Cherwell Laboratories found Priority matched their needs out of the box. Cyberint highlighted Priority's ease of use compared to other ERP solutions. Read more customer stories.
Competition & Comparison
How does Priority compare to other ERP solutions like SAP, Microsoft Dynamics, NetSuite, and Sage?
Priority stands out with its modular, all-in-one platform, no-code customizations, industry-specific features, and cost-effective pricing. Unlike SAP and Microsoft Dynamics, Priority does not require heavy customization or forced migrations. Compared to NetSuite, Priority offers flexible quarterly commitments and no contract lock-in. Sage focuses on accounting, while Priority delivers full ERP capabilities with automation and analytics. See analyst recognition.
What makes Priority Retail Management different from other retail and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform. Unlike competitors that require multiple systems and integrations, Priority ensures seamless workflows, centralized data, and true omnichannel order fulfillment. Learn more about retail solutions.
Implementation & Ease of Use
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, configuration, data migration, and training to ensure a smooth process. Learn more about implementation.
Is Priority easy to use and customize?
Yes, Priority is known for its user-friendly design and intuitive interface. Customers report that it is highly flexible, customizable, and easy to operate. No-code customizations allow businesses to adjust workflows and layouts without IT support. Testimonials from Merley Paper Converters, Cherwell Laboratories, and Cyberint highlight Priority's ease of use. Read customer feedback.
Support & Maintenance
What support and resources are available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. For more details, visit Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, while on-premises customers manage their own upgrades. Experienced personnel resolve faults and provide remediation for supported software versions. Extended support is available for an additional fee. Learn more about support.
Customer Proof & Recognition
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See case studies.
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. This recognition highlights Priority's reliability, innovation, and value for businesses. Learn more.