Frequently Asked Questions
Features & Capabilities
What advanced integration capabilities does Priority Software offer?
Priority Software provides multi-layered integration capabilities, allowing customers and developers to tailor the system to their organizational needs. The platform supports true connectivity, advanced extensibility, flexibility, mobility, and an intuitive user experience. Integration options include RESTful API, ODBC drivers, SFTP file integration, and over 150 plug & play connectors from leading vendors. Learn more about Priority's Open API.
Does Priority Software support no-code customizations?
Yes, Priority Software enables businesses to adjust field names, screen layouts, and workflows without IT support. This no-code customization allows rapid adaptation to changing business needs and is a key differentiator from competitors requiring technical expertise for similar changes.
What automation features are available in Priority Software?
Priority's automation hub allows users to automate recurring tasks using macro and autofill rules, such as cross-form macros. This streamlines operations, eliminates human errors, and boosts efficiency. See automation demo.
What business intelligence and analytics capabilities does Priority Software provide?
Priority Software offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Advanced analytics are embedded across modules, supporting real-time data access and transparency.
What industry-specific modules are available in Priority Software?
Priority Software provides tailored modules for retail management, hospitality management, school management, manufacturing, healthcare, pharmaceuticals, construction, logistics, and more. Each module is designed to address the unique needs of its respective industry. Explore ERP modules.
Does Priority Software offer mobile ERP solutions?
Yes, Priority Software offers mobile ERP solutions, including dedicated apps for field services, field sales, proof of delivery, and mobile back office. These solutions enable real-time access and management from any device. Learn more about Mobile ERP.
What types of integrations are available for hospitality management?
Priority Hospitality Management integrates with leading platforms such as Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, and SAP. These integrations cover channels, digital access control, payments, marketing automation, guest experience, and ERP. See full list.
How does Priority Software support omnichannel retail management?
Priority Retail Management provides end-to-end solutions for retail chains, including head office controls, POS, omnichannel CRM, customer loyalty, inventory control, replenishment, e-commerce, and unified commerce. This ensures seamless customer experiences and operational efficiency across all channels. Explore retail management.
What is Priority Market and how does it extend Priority Software's capabilities?
Priority Market is a dedicated marketplace for extended solutions, offering a catalog of complementary products and integrations to enhance Priority Software's core capabilities. Visit Priority Market.
Does Priority Software provide technical documentation?
Yes, Priority Software offers comprehensive technical documentation for its ERP solutions, covering features, supported industries, and product details. Access documentation.
Does Priority Software offer an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored system extensions. Learn more.
Use Cases & Benefits
Who can benefit from Priority Software's solutions?
Priority Software serves global enterprises, SMBs, and growing businesses across industries such as retail, manufacturing, healthcare, pharmaceuticals, technology, hospitality, construction, logistics, and education. Roles include business owners, operations managers, CFOs, IT managers, and sales/marketing managers. See company profile.
What problems does Priority Software solve for retail businesses?
Priority Software addresses retail pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It provides centralized management, real-time data, automation, and omnichannel capabilities. Learn more.
How does Priority Software help manufacturing companies?
Priority Software helps manufacturers with quality control, real-time traceability, inventory optimization, demand planning, and supply chain efficiency. It centralizes data, automates workflows, and supports compliance with industry standards.
What are the main benefits for hospitality businesses using Priority Optima?
Priority Optima offers a unified, guest-centric PMS covering all hotel management needs. Benefits include centralized visibility, streamlined operations, advanced revenue management, scalable marketplace integrations, and a user-friendly interface. Explore hospitality management.
How does Priority Software support educational institutions?
Priority Software provides school management platforms to effectively manage students, teachers, parents, and administrative processes. Features include feedback systems, attendance tracking, and centralized data management. Learn more.
How does Priority Software help organizations transition from legacy ERP systems?
Priority Software offers a scalable, future-proof platform that evolves with your business, reducing downtime and minimizing disruption. It provides structured implementation, tailored solutions, and measurable ROI for smooth migration from legacy systems.
What customer success stories demonstrate Priority Software's impact?
Case studies include Solara Adjustable Patio Covers (accelerated workflows), Arkal Automotive (successful implementation), Dejavoo (growth without increased headcount), Nautilus Designs (30% order volume growth), TOA Hotel & Spa (improved guest experience), Dunlop Systems (data accuracy), Global Brands Gallery (enhanced loyalty), and Cowtown Retail Chain (process visibility). See all case studies.
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. Testimonials highlight improved management, quick learning, efficient daily task handling, and user-configurability. Priority ERP has a 4.1/5 rating on G2. Read more.
What are the main pain points Priority Software solves for businesses?
Priority Software addresses poor quality control, lack of data flow, inventory management issues, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Learn more.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex to use, has slow technical support, limited customization, and integration challenges. Priority Optima is scalable and cost-effective, with an intuitive interface for efficient workflows, responsive support, flexible customization, and open architecture for real-time integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can be hotel-centric, lacks depth for complex operations without multiple add-ons, has inconsistent support or billing issues, and may feel less intuitive. Priority Optima serves all hospitality types with a comprehensive suite, reducing reliance on integrations, robust all-in-one platform, reliable support, and user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training, has a cluttered interface, an unintuitive booking engine, unresponsive support, and limitations in payment handling for complex stays. Priority Optima is designed for quick adoption, efficient staff workflows, clean interface, smooth booking, responsive support, and flexible payment processing.
How does Priority Optima compare to Protel?
Protel has a steep learning curve, slow customer support, limited native integrations, outdated mobile app, and high implementation costs. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, rich Marketplace for integrations, and efficient implementation with competitive pricing.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.
Technical Requirements & Support
What technical support and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Services include training, migration, customization, and ongoing support. Learn more.
What partnership opportunities are available with Priority Software?
Priority Software offers technology partnerships, AWS partnerships, and a partner community for resellers and integrators. Partners benefit from access to resources, support, and a global network. Become a partner.
Where can I find more resources and learning materials about Priority Software?
Priority Software provides articles, brochures, webinars, videos, FAQs, and case studies on its resources page. Explore resources.
What are some of Priority Software's notable customers?
Priority Software is trusted by companies such as Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. See customer list.