Frequently Asked Questions
Features & Capabilities
What is multichannel order management and why is it important for retail businesses?
Multichannel order management is a strategy that enables retailers to manage sales, marketing campaigns, customer registrations, loyalty programs, and technical support across multiple sales channels—such as physical stores, online shops, and social media platforms. According to Shopify research, adopting a multichannel strategy can increase sales volume by up to 57%. Priority's multichannel order management system empowers retailers to deliver a consistent customer experience, streamline operations, and efficiently manage inventory and orders across all channels. Source
What key features does Priority offer for multichannel retail management?
Priority provides a comprehensive suite for multichannel retail management, including:
- Automated order processing across all sales channels
- Centralized inventory management with real-time updates
- Integrated loyalty programs that work seamlessly across online, in-store, and social media channels
- Advanced analytics and forecasting tools powered by AI
- End-to-end order fulfillment, including optimized routing and inventory utilization
- No-code customizations for workflows and layouts
- Industry-specific modules for retail, manufacturing, healthcare, and hospitality
These features help retailers deliver a unified customer experience and streamline operations. Source, About Priority
How does Priority help retailers manage inventory across multiple channels?
Priority enables retailers to maintain a single, centralized inventory database that updates in real time as products are sold across different channels. This prevents issues like overstock or stockouts, ensures accurate order fulfillment, and allows customers to buy online and pick up in-store or vice versa. The system also supports efficient SKU management and automates inventory updates, reducing manual errors and improving customer satisfaction. Source
Does Priority support automated workflows and order fulfillment?
Yes, Priority's multichannel order management module automates workflows for order processing, inventory updates, and fulfillment across all sales channels. This reduces manual errors, speeds up shipping, and ensures customers receive their orders on time. The system also provides AI-powered recommendations and centralized data for accurate sales forecasting. Source, About Priority
Pain Points & Solutions
What common challenges do retailers face with multichannel order management?
Retailers often struggle with:
- Managing inventory across multiple channels, leading to overstock or stockouts
- Complex order preparation and SKU tracking
- Fragmented customer data and inconsistent sales information
- Manual processes that increase errors and slow down fulfillment
- Difficulty in maintaining consistent branding and customer experience across channels
Priority addresses these challenges by centralizing data, automating workflows, and providing real-time visibility into inventory and sales. Source, About Priority
How does Priority solve the problem of fragmented customer data?
Priority maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments and sales channels. This enables retailers to deliver a unified customer experience, run effective loyalty programs, and make data-driven decisions. About Priority
What business impact can retailers expect from using Priority?
Retailers using Priority can expect:
- Enhanced operational efficiency and reduced manual errors
- Faster order fulfillment and improved customer satisfaction
- Accurate sales forecasting and inventory optimization
- Consistent branding and customer experience across all channels
- Long-term adaptability and scalability as the business grows
These outcomes are supported by Priority's automation, analytics, and centralized data management. About Priority
Use Cases & Target Audience
Who can benefit from Priority's multichannel order management solution?
Priority's solution is ideal for retail businesses of all sizes that sell products through multiple channels—physical stores, online shops, and social media. It is especially valuable for CFOs, IT Directors, and Operations Leaders seeking scalable, future-proof ERP solutions that streamline operations and improve efficiency. Priority ERP Overview
What industries does Priority support with its ERP and retail management solutions?
Priority offers tailored solutions for industries including retail, manufacturing, healthcare, hospitality, construction, agriculture, electronics, financial services, and more. Industry-specific modules ensure that businesses receive functionalities designed for their unique needs. ERP Industries
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors typically offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. About Priority
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These providers focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. About Priority
Implementation & Support
How long does it take to implement Priority ERP and retail management solutions?
Implementation times vary based on business size and complexity:
- Industry-specific off-the-shelf solutions: Deployment can be completed within a few weeks.
- Tailored workflows, multi-site setups, or legacy data migration: Implementations typically take between 1-6 months.
Priority provides professional services, including configuration, data migration, and training, to ensure a smooth implementation process. Professional Implementation Services
What support and training does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, software updates, and customizations. Customers have access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Training is available both on-site and virtually. Priority Support
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside of work hours, and upgrades are tested before deployment. On-premises customers are responsible for installing updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Priority Support
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted, "With Priority, we fully automated our processes and feel the difference when our products roll off the assembly line." Tomer Lebel (Cyberint) stated, "Priority is much easier and simpler to understand and operate" compared to other leading ERP providers. These testimonials highlight Priority's user-friendly design and adaptability. Case Studies
Who are some of Priority's notable customers?
Priority is trusted by leading companies across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. These organizations rely on Priority for scalable, efficient, and adaptable business solutions. About Priority