Frequently Asked Questions
Product Information & Portal Generator
What is the Priority Portal Generator and how does it work?
The Priority Portal Generator is a user-friendly tool that enables businesses to quickly create custom portals directly from Priority ERP. With just a few minutes of setup, you can expand your business's accessibility and capabilities by opening new communication channels for staff, suppliers, and customers—accessible from any device, at any time. Learn more or watch the recorded webinar.
Features & Capabilities
What features does Priority offer to businesses?
Priority provides a modular, all-in-one solution with features such as integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific functionalities for retail, manufacturing, healthcare, and hospitality. It also includes end-to-end order fulfillment, centralized data repositories, and hundreds of pre-defined reports. Source
Does Priority support no-code customizations?
Yes, Priority enables businesses to easily adjust field names, screen layouts, and workflows without IT support. This flexibility allows rapid adaptation to changing business needs. Source
How does Priority help automate business processes?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments. Source
What analytics capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making and business strategy. Source
Pain Points & Problems Solved
What core problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and scalable solutions. Source
What are common pain points Priority customers face before switching?
Customers often struggle with poor quality control, disconnected systems, inefficient inventory management, outdated or unsupported ERP, manual processes, reliance on spreadsheets, limited scalability, integration complexity, fragmented data, and operational inefficiencies. Priority is designed to address these issues directly. Source
Use Cases & Target Audience
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What industries does Priority serve?
Priority offers tailored solutions for retail, manufacturing, healthcare, hospitality, construction, agriculture, financial services, electronics, municipalities, nonprofits, and more. Source
Customer Proof & Testimonials
What do customers say about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Case Studies
Who are some of Priority's notable customers?
Priority is trusted by leading companies such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
Competition & Comparison
How does Priority compare to other ERP solutions like SAP, Oracle, Microsoft Dynamics, Acumatica, Sage, NetSuite, Odoo, and Business Central?
Priority stands out by offering industry-specific features, no-code customizations, and a modular all-in-one platform. Unlike competitors, Priority avoids complex integrations, supports multi-company operations, and provides flexible, affordable pricing with no lock-in contracts. It is recognized by Gartner and IDC and trusted by global brands. For detailed comparisons, see About Priority.
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, automation, industry-specific features, and is recognized by leading analysts. These advantages make Priority a preferred choice for businesses seeking efficiency, adaptability, and long-term value. Source
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training. Customers also have access to on-site and virtual training, as well as self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools). Source
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources are available on the support page. Support
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. Extended support is available for an additional fee. Support