Frequently Asked Questions
Product Information
What is Priority Zoom?
Priority Zoom is a dedicated cloud-based ERP solution designed for small and growing businesses. It provides all the essential tools for comprehensive business management and is built to scale as your business grows. Learn more.
What types of businesses is Priority Zoom suitable for?
Priority Zoom is ideal for small and growing businesses seeking a scalable ERP system that can expand with their needs. It is especially suited for organizations looking for a comprehensive, cloud-based solution without the complexity of traditional ERP systems.
What core solutions does Priority Software offer?
Priority Software offers a range of cloud-based business management solutions, including ERP systems, Retail Management, Hospitality Management, and School Management platforms. Each solution is tailored to specific industry needs and business sizes. Learn more.
What modules are available in Priority ERP?
Priority ERP includes modules for accounting, business intelligence, CRM and sales, equipment rental, human resources, financial management, mobile ERP, project management, supply chain management, warehouse management (WMS), portal generation, payroll, payment solutions, localizations, tax regulation, and time & attendance. See full list.
Does Priority offer industry-specific solutions?
Yes, Priority provides tailored solutions for industries such as retail, hospitality, construction, agriculture, healthcare, manufacturing, electronics, financial services, municipalities, nonprofits, pharma, professional services, and more. Explore industry solutions.
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions and add-ons that enhance the core Priority platform. It offers a catalog of complementary solutions to meet unique business needs. Visit Priority Market.
What is the Optima solution for hospitality management?
Optima is Priority's all-in-one, guest-centric Property Management System (PMS) for hotels and hospitality businesses. It covers all aspects of advanced hotel management, including CRM, event management, POS, spa management, and more. Learn more.
Does Priority offer school management solutions?
Yes, Priority provides platforms for effective management of educational institutions, including modules for student and parent feedback, teacher feedback, and more. Explore school management.
What is included in Priority's Retail Management solution?
Priority's Retail Management solution is a modular, end-to-end platform that includes ERP, POS, unified commerce, inventory control, replenishment, e-commerce, CRM, customer loyalty, gift card management, order management, purchasing, and more. Learn more.
What is the Priority POS system?
Priority POS is a point-of-sale solution integrated with the Priority Retail Management suite. It supports mobile back office, self-service kiosks, TPOS, QPOS, and more, enabling efficient and modern retail operations. Learn more.
Features & Capabilities
What features does Priority Zoom offer for small businesses?
Priority Zoom provides comprehensive business management capabilities, including accounting, inventory, sales, purchasing, and reporting, all in a cloud-based platform that is easy to implement and scale as your business grows.
Does Priority Software support integration with other systems?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and ODBC drivers. It also supports RESTful API and SFTP file integration for legacy systems. Learn more about integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored workflows. See API details.
Is technical documentation available for Priority ERP?
Yes, Priority provides comprehensive technical documentation covering features, supported industries, and product details. Access documentation.
What integrations are available for hospitality businesses using Priority?
Priority offers integrations with leading hospitality platforms such as Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, Salto, Sabre, Ryanair, RoomPriceGenie, Roomchecking, and more. See full list.
Can Priority ERP be customized without coding?
Yes, Priority ERP supports no-code customizations, allowing users to adjust workflows, layouts, and reports without IT support. This makes it highly adaptable to unique business needs. Learn more.
Does Priority support mobile access?
Yes, Priority offers mobile ERP solutions and mobile back office modules, enabling users to manage operations and access real-time data from anywhere. Explore mobile ERP.
What analytics and reporting tools are available in Priority?
Priority provides hundreds of pre-defined reports, no-code reporting tools, and advanced analytics to deliver actionable business insights for better decision-making. Learn more.
Does Priority support automation and AI recommendations?
Yes, Priority includes built-in automated workflows and AI-driven recommendations to improve operational efficiency and reduce manual errors. Learn more.
Use Cases & Benefits
What problems does Priority Zoom solve for small businesses?
Priority Zoom addresses the need for scalable, comprehensive business management in small businesses. It centralizes operations, automates manual processes, and provides real-time insights, enabling growth without the complexity of traditional ERP systems.
Who can benefit from using Priority Software?
Priority Software serves a wide range of roles and industries, including retail business owners, operations managers, CFOs, IT managers, manufacturers, healthcare providers, technology firms, and educational institutions. Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Flex, GSK, and Teva.
How does Priority help with inventory management?
Priority optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency. This leads to reduced overstocking, fewer inaccuracies, and happier customers. Learn more.
How does Priority address operational inefficiencies?
Priority automates workflows, centralizes data, and provides real-time insights, reducing manual processes and operational bottlenecks. This increases efficiency and allows employees to focus on higher-value tasks.
How does Priority improve customer experience?
Priority enhances customer experience through centralized customer data, loyalty program management, omnichannel CRM, and efficient promotion engines, ensuring consistent and personalized interactions across all channels.
How does Priority help businesses transition from outdated systems?
Priority provides a scalable, future-proof platform that replaces outdated systems and spreadsheets, minimizing downtime and operational disruption while enabling continuous innovation and growth.
What are some real-world success stories with Priority?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved measurable improvements in efficiency, growth, and customer satisfaction using Priority. Read case studies.
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its intuitive interface and user-friendly design. For example, Allan Dyson of Merley Paper Converters highlighted how employees manage daily tasks efficiently without relying on IT. Priority ERP holds a 4.1/5 rating on G2, with users noting its simplicity and configurability. Read more.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major regulations. See comparison.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex and expensive, with limited multi-company capabilities and end-of-support for Version 10 in 2026. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. See comparison.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. See comparison.
How does Priority outperform competitors in retail management?
Priority offers an end-to-end modular solution that unifies ERP, retail management, unified commerce, and POS on a single platform. This eliminates costly integrations and ensures seamless workflows, scalability, and omnichannel consistency—advantages over competitors like Microsoft, Oracle, Acumatica, Sage, Aptos, LS Retail, and others.
How does Priority Optima compare to Oracle Hospitality OPERA?
Oracle OPERA is costly and complex, with slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers flexible customization and responsive support, plus a broad Marketplace for integrations. Learn more.
Support & Implementation
What professional and implementation services does Priority offer?
Priority provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Learn more.
Is customer support available for Priority users?
Yes, Priority offers customer support and resources, including a dedicated support portal, FAQs, webinars, and documentation to assist users at every stage. Access support.
What resources are available for learning Priority Zoom?
Priority provides video tutorials, webinars, articles, brochures, and FAQs to help users get started and maximize the value of Priority Zoom. Watch the getting started video.
How can I book a demo of Priority solutions?
You can schedule a live demo of Priority solutions by visiting the demo booking page. Book a demo.
Technical Requirements
Is Priority Zoom a cloud-based solution?
Yes, Priority Zoom is a cloud-based ERP system, allowing small businesses to access their data and manage operations from anywhere with internet access.
Does Priority support multi-company operations?
Yes, Priority ERP supports true multi-company operations with automatic inter-company processes, making it suitable for organizations with complex structures. Learn more.
What are the technical requirements for using Priority Zoom?
As a cloud-based solution, Priority Zoom requires only an internet connection and a compatible web browser. No on-premises infrastructure is needed, making it easy to deploy and maintain.
Does Priority support localization and compliance with regulations?
Yes, Priority supports localization for various regions and complies with regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Learn more.