Frequently Asked Questions
Product Information
What is Priority Retail Management System?
Priority Retail Management System is a comprehensive, flexible, and holistic solution designed for retailers to manage all retail channels and customer interfaces within a single platform. It simplifies, integrates, and streamlines complex operational processes, reduces operational costs, and enhances the flow of relevant information to customers, suppliers, warehouses, employees, and other stakeholders across the supply chain to improve the customer experience throughout their journey. (Source: Original Webpage)
What core problems does Priority Retail Management solve for retailers?
Priority Retail Management addresses key retail challenges such as poor quality control, lack of real-time data flow, inefficient inventory management, reliance on outdated systems or manual processes, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. The system provides real-time traceability, centralized data, automated workflows, and end-to-end order fulfillment to help retailers operate more efficiently and deliver a better customer experience. (Source: Knowledge Base)
Features & Capabilities
What are the key features of Priority Retail Management?
Key features include integration simplicity (modular, all-in-one solution), no-code customizations (adjust fields, layouts, workflows without IT), advanced analytics (hundreds of pre-defined reports and no-code tools), automation (built-in workflows and AI recommendations), scalability (cloud-based, supports high-volume transactions), industry-specific functionalities (tailored for retail, manufacturing, healthcare, hospitality), centralized inventory management, omnichannel order fulfillment, loyalty program support, and advanced promotion engine. (Source: Knowledge Base)
Does Priority Retail Management support omnichannel and multi-location operations?
Yes, Priority Retail Management is designed to support multi-location, omnichannel, and high-volume retail environments. It provides centralized data repositories, unified commerce, and POS solutions, ensuring seamless operations and consistent customer experiences across all channels and locations. (Source: Knowledge Base)
How does Priority Retail Management help automate retail processes?
Priority Retail Management includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Automation covers areas such as order routing, inventory management, reporting, and customer engagement, freeing staff to focus on higher-value activities. (Source: Knowledge Base)
Use Cases & Benefits
Who can benefit from using Priority Retail Management?
Priority Retail Management is ideal for retailers of all sizes seeking to streamline operations, reduce costs, and improve customer experience. It is especially beneficial for businesses with complex, multi-location, or omnichannel operations, and those looking to replace outdated or fragmented systems with a unified, scalable solution. (Source: Knowledge Base)
What business impact can retailers expect from using Priority Retail Management?
Retailers can expect enhanced operational efficiency, reduced costs, improved decision-making through advanced analytics, increased customer satisfaction, and long-term adaptability. The system's automation and centralized data help businesses respond quickly to market changes and support growth. (Source: Knowledge Base)
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors typically offer generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. (Source: Knowledge Base)
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management, head office, and POS, but lack full enterprise management functionality and depend on integrations to cover ERP needs, which introduces complexity and operational risk. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the entire retail chain. (Source: Knowledge Base)
Why should retailers choose Priority Retail Management over alternatives?
Priority Retail Management stands out due to its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. It is trusted by notable companies and provides a modular, all-in-one solution that eliminates the need for complex integrations and ensures seamless workflows across operations and customer engagement. (Source: Knowledge Base)
Implementation & Support
How long does it take to implement Priority Retail Management and how easy is it to get started?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services (configuration, data migration, training), on-site and virtual training, and self-service resources to ensure a smooth onboarding process. (Source: Knowledge Base)
What kind of customer support is available after purchasing Priority Retail Management?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates and customizations, access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Extended support is available for customers who do not install updates, for an additional fee. (Source: Knowledge Base)
How does Priority Retail Management handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for SaaS customers. Updates are installed outside of work hours, and upgrades are tested before deployment. On-premises customers are responsible for installing updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. (Source: Knowledge Base)
Customer Proof & Testimonials
What feedback have customers given about the ease of use of Priority Retail Management?
Customers consistently praise Priority for its flexibility, high customizability, and ease of use. For example, Allan Dyson (Merley Paper Converters) noted full process automation and an intuitive interface, while Tomer Lebel (Cyberint) stated that Priority is much easier and simpler to operate than other leading ERP solutions. (Source: Priority Case Studies)
Who are some of the notable customers using Priority solutions?
Priority is trusted by leading brands across retail and other industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. (Source: Knowledge Base)