Frequently Asked Questions
Features & Capabilities
What features does Priority offer for production management and planning?
Priority ERP provides flexible system capabilities for managing and planning production processes. You can build work centers on the shop floor, define work shifts and downtime, set up departments, assign operations to work centers, configure variables and planning constants, define product workflows, manage bills of materials and engineering versions, plan work orders, work with subcontractors (including BOMs for subcontractors), report production, and automatically offset raw materials against production reports. The system offers full traceability and control throughout all work processes. Source
What are the key capabilities and benefits of Priority's product?
Priority's product offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and scalability. These capabilities streamline workflows, reduce manual errors, improve productivity, and provide actionable insights for better decision-making. The cloud-based platform grows with your business, ensuring long-term adaptability and customer satisfaction. Source
Does Priority support industry-specific features?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures businesses receive solutions designed for their unique operational needs, unlike generic ERP systems. Source
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better business decisions. Source
Use Cases & Benefits
Who can benefit from Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, and long-term adaptability. Priority's features help businesses streamline processes, reduce manual errors, and achieve better business outcomes. Source
Pain Points & Solutions
What problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and end-to-end order fulfillment capabilities. Source
What are some common pain points expressed by customers before using Priority?
Customers often struggle with poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy systems, manual processes, security risks, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority is designed to address these challenges. Source
Customer Proof & Testimonials
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and ease of use. Allan Dyson (Merley Paper Converters) noted full automation and intuitive interface; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) stated Priority is much easier and simpler than other leading ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability. Source
Who are some of Priority's customers?
Priority is trusted by leading organizations across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by Gartner and IDC. Unlike competitors, Priority offers modular, all-in-one solutions, centralized data, and flexible, scalable platforms. Source
Why should a customer choose Priority over competitors?
Priority offers a modular, all-in-one solution with seamless workflows, centralized data, cloud scalability, no-code customizations, advanced analytics, industry-specific features, automation, and trusted recognition. These strengths make Priority a preferred choice for efficiency, adaptability, and long-term value. Source
Implementation & Technical Requirements
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to start using Priority?
Priority makes it easy to get started with professional services for configuration, data migration, and training. Customers can access on-site and virtual training, as well as self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools). Source
Support & Maintenance
What customer service or support is available after purchasing Priority?
Priority provides comprehensive support, including troubleshooting, system optimization, updates, customizations, access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services, and multilingual support resources. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest and second latest software versions, plus extended support for older versions (for a fee). Source