Frequently Asked Questions
Product Information & Revenue Recognition
What is Priority's revenue recognition solution and how does it work?
Priority's advanced revenue recognition module automates revenue recognition processes based on rule-based identification and parameters. Built on the international accounting standard 606ACS, it offers solutions for tracking contractual obligations, determining fair value using multiple methods, automated revenue planning, actual recognition, forecasting, and reporting. Watch the recorded webinar for a detailed walkthrough.
Features & Capabilities
What key features does Priority offer?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations, hundreds of pre-defined reports and no-code analytics, built-in automation and AI recommendations, cloud-based scalability, and industry-specific functionalities for retail, manufacturing, healthcare, and hospitality. It also supports end-to-end order fulfillment and maintains a single source of truth for all operational and customer data. Learn more.
Does Priority support industry-specific requirements?
Yes, Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring that businesses receive solutions designed for their unique needs. This includes modules for inventory control, order management, POS, CRM, HR, financial management, and more. See all modules.
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It also provides hundreds of pre-defined reports and no-code reporting tools for actionable insights, helping businesses make informed decisions and optimize operations.
Pain Points & Problems Solved
What core business problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and scalable solutions to drive efficiency and growth. Source.
What are common pain points expressed by Priority customers?
Customers often report issues with poor quality control, disconnected systems, poor reporting, inventory inaccuracies, outdated legacy systems, manual processes, security risks from spreadsheets, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Priority's solutions directly address these challenges. See case studies.
Use Cases & Target Audience
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses in retail, manufacturing, healthcare, hospitality, and more, looking for scalable, future-proof solutions to streamline operations and improve efficiency. Learn more.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Source.
Who are some of Priority's notable customers?
Priority is trusted by leading organizations such as Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more.
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out for its integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. Unlike competitors, Priority offers a modular all-in-one solution, centralized data, and flexible cloud-based scalability. It is recognized by Gartner and IDC and trusted by global brands. Source.
Why should a customer choose Priority over alternatives?
Priority offers a modular, all-in-one solution with seamless workflows, centralized data, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and is recognized by leading analysts. These advantages make Priority a preferred choice for efficiency, adaptability, and long-term value. Learn more.
Implementation & Technical Requirements
How long does it take to implement Priority ERP?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services include configuration, data migration, and training. Source.
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training, plus on-site and virtual training sessions. Customers also have access to Priority Xpert, a knowledge base with video tutorials and support tools for self-service. Learn more.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive support including troubleshooting, system optimization, software updates, customizations, access to Priority Xpert (knowledge base, video tutorials, self-service tools), and multilingual support resources. Professional services cover configuration, data migration, and tailored training. Support details.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest versions, with extended support for older versions for an additional fee. Learn more.