Frequently Asked Questions
Product Information & Overview
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies in 70 countries. Learn more at Priority Software website and the Company Profile.
What is supply chain management (SCM) and why is it important?
Supply chain management (SCM) refers to the centralized control and optimization of all activities required to transform raw materials into finished products and deliver them to customers. Effective SCM improves efficiency, reduces costs, enhances productivity, and enables businesses to respond quickly to disruptions. Poor SCM can result in costly delays, quality issues, and compliance risks. Source: Priority SCM.
What are the main components of supply chain management?
The five main components of SCM are planning, sourcing, production, delivery, and returns. Managing these processes in sync improves efficiency, reduces costs, and supports flexible responses to business challenges.
What is an extended supply chain?
An extended supply chain includes processes and stakeholders beyond the company's direct operations, such as second- and third-tier suppliers and customers of customers. This broader view enables better forecasting, full inventory visibility, and improved scheduling. Source: Original Webpage.
How does digitization improve supply chain management?
Digitization modernizes supply chain operations by integrating data from internal and external sources, automating processes, and leveraging business intelligence. This enables real-time visibility, better forecasting, and more efficient resource planning. Source: Original Webpage.
What are the key workflows in supply chain management?
SCM workflows are divided into product flow (creation, storage, delivery), information flow (order processing, shipment status), and financial flow (payments, inventory management, billing, credit terms). Each workflow is critical for efficient operations. Source: Original Webpage.
What are the main benefits of managing supply chains with ERP?
ERP-based supply chain management strengthens supplier relationships, improves data visibility, enables efficient demand planning and procurement, automates documentation, and enhances collaboration between businesses and suppliers. Source: Original Webpage.
What are the essential processes in supply chain management?
Key processes include procurement, production planning, inventory optimization, order management, and customer service. Each process is supported by ERP tools for automation and real-time tracking. Source: Original Webpage.
What technologies are transforming supply chain management?
Technologies such as advanced sensors, machine learning, artificial intelligence, and analytics drive automation and provide actionable insights for efficiency and innovation. Source: Original Webpage.
What are the latest trends in supply chain management?
Trends include AI-driven analytics, real-time data execution, flexible work experiences, and a focus on environmental and social commitments. Gartner predicts that by 2024, 50% of supply chain organizations will invest in AI and advanced analytics. Source: Original Webpage.
How does Priority ERP support supply chain management?
Priority ERP provides advanced tools for managing procurement, production, inventory, order fulfillment, and customer service, all integrated into a single platform for real-time visibility and automation. Source: Priority ERP SCM Demo.
What industries does Priority Software serve?
Priority Software serves industries including retail, manufacturing, healthcare, pharmaceuticals, construction, agriculture, logistics, electronics, municipalities, nonprofits, and professional services. Source: Original Webpage.
What are some real-world examples of Priority ERP in supply chain management?
Priority ERP has been used to optimize procurement, inventory, and order fulfillment for companies in manufacturing, retail, and logistics. For a demo, see Direct Procurement Demo and SCM Demo.
How does Priority ERP help with demand planning and procurement?
Priority ERP automates demand planning and procurement processes, providing real-time access to resource data and enabling efficient planning and execution. Source: Original Webpage.
How does Priority ERP improve supplier relationships?
Priority ERP enables centralized monitoring of supplier performance and streamlines communication, helping businesses maintain strong supplier relationships and meet mutual goals. Source: Original Webpage.
How does Priority ERP support inventory optimization?
Priority ERP tracks inventory levels in real time, optimizes stock quantities, increases inventory turnover, and reduces holding costs by providing visibility across the supply chain. Source: Original Webpage.
How does Priority ERP automate order management?
Priority ERP automates sorting, prioritizing, and tracking of orders, ensuring timely fulfillment and delivery. Source: Original Webpage.
How does Priority ERP enhance customer service?
Priority ERP supports consistent communication with suppliers and customers, improving service quality and satisfaction. Source: Original Webpage.
Features & Capabilities
What features does Priority Software offer for supply chain management?
Priority Software offers centralized data management, real-time visibility, automated workflows, advanced analytics, demand planning, procurement automation, inventory optimization, and integrated order management. Source: Knowledge Base.
Does Priority Software support automation and AI in supply chain management?
Yes, Priority Software includes built-in automation and AI recommendations to improve operational efficiency, reduce manual errors, and support advanced analytics for decision-making. Source: Knowledge Base.
Can Priority Software be customized without IT support?
Yes, Priority Software allows businesses to adjust workflows, field names, and layouts with no-code customization, making it highly adaptable without requiring IT expertise. Source: Knowledge Base.
Does Priority Software offer industry-specific solutions?
Yes, Priority Software provides tailored functionalities for industries such as retail, manufacturing, healthcare, hospitality, and more, ensuring solutions meet unique business needs. Source: Knowledge Base.
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. For hospitality, integrations include Webhotelier, Ving Card, SAP, and more. Source: Hospitality Marketplace.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom solutions and tailored workflows. More details at Open API page.
Where can I find technical documentation for Priority ERP?
Technical documentation for Priority ERP is available at Priority's ERP documentation page, covering features, supported industries, and product details.
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Details are available at Professional Services.
Does Priority Software offer a marketplace for extended solutions?
Yes, Priority Market is a dedicated marketplace for extended solutions and add-ons. Visit Priority Market for more information.
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software benefits retail business owners, operations managers, sales and marketing managers, CFOs, IT managers, and companies in manufacturing, healthcare, technology, and services. Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Teva, and GSK. Source: Knowledge Base.
What problems does Priority Software solve for businesses?
Priority Software solves problems such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, fragmented data, operational inefficiencies, and integration complexity. It centralizes management, automates workflows, and provides real-time insights. Source: Knowledge Base.
What pain points do Priority Software customers commonly face?
Common pain points include lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and challenges with legacy systems. Priority addresses these with centralized data, automation, and tailored solutions. Source: Retail Pain Points.
How does Priority Software help retail businesses?
Priority Software provides real-time insights, operational efficiency, inventory management, omnichannel CRM, loyalty management, and POS solutions for retail chains. Customers include Ace Hardware, ALDO, Adidas, and more. Source: Knowledge Base.
How does Priority Software support manufacturing companies?
Priority Software offers manufacturing-specific ERP modules for production planning, inventory optimization, quality control, and supply chain management. Customers include Toyota, Dunlop, and Arkal Automotive. Source: Knowledge Base.
How does Priority Software help healthcare and pharmaceutical organizations?
Priority Software supports compliance, streamlined operations, and centralized data management for healthcare and pharmaceutical organizations. Customers include GSK and Teva. Source: Knowledge Base.
What customer success stories are available for Priority Software?
Success stories include Solara Adjustable Patio Covers (accelerated workflows), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), TOA Hotel & Spa (improved guest experience), and Dunlop Systems (data accuracy). See Case Studies.
What feedback have customers given about Priority Software's ease of use?
Customers praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight efficiency, quick learning, and minimal reliance on IT teams. Priority ERP has a 4.1/5 rating on G2. Source: Customer Feedback.
How does Priority Software help businesses replace outdated systems?
Priority Software replaces legacy systems and spreadsheets with a centralized ERP, streamlining operations, reducing risk, and empowering better decisions. Source: Knowledge Base.
How does Priority Software support business scalability?
Priority Software's cloud-based solutions are designed to scale with business growth, supporting high-volume transactions and continuous innovation without on-premises IT burden. Source: Knowledge Base.
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Source: Knowledge Base.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. Source: Knowledge Base.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. Source: Knowledge Base.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. Source: Knowledge Base.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. Source: Knowledge Base.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source: Knowledge Base.
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. Source: Knowledge Base.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. Source: Knowledge Base.