Frequently Asked Questions
Product Information & ERP Fundamentals
What is an ERP system and how does it work?
An ERP (Enterprise Resource Planning) system is a modular software platform designed to centralize and standardize all business processes within a single system. It streamlines operations such as finance, HR, procurement, distribution, and more, increasing efficiency and productivity essential for business growth and profitability. Modern ERP systems are scalable and can be tailored to unique business needs. Source
What types of ERP deployment does Priority Software offer?
Priority Software offers On-premise ERP (installed on company servers), Cloud ERP (hosted in the cloud for reduced IT overhead and cost), and Hybrid ERP (combining on-premise and cloud for flexible data management). Source
What business processes can be managed with Priority ERP?
Priority ERP manages finance, HR, procurement, distribution, order and inventory management, CRM, project management, supply chain, warehouse management, payroll, and more. Source
What are the main benefits of implementing an ERP system?
Key benefits include real-time business insights, automated workflows, cost savings, improved customer service, streamlined financial processes, and optimized supply chain management. Source
When should a business consider implementing or upgrading an ERP system?
Businesses should consider ERP when experiencing growth, entering new markets, needing better process control, or when legacy systems are outdated and no longer supported. Source
What are common use cases for ERP systems?
Common use cases include financial data integration, order and inventory management, built-in CRM, standardizing and accelerating production processes, HR management, procurement, and embedded BI and analytics. Source
How does Priority ERP support business growth and scalability?
Priority ERP is designed to scale with your business, supporting the addition of new employees, products, and market expansion, while adapting to unique business needs. Source
What are the signs that a business needs to replace its legacy management systems with ERP?
Signs include business growth, outdated systems, lack of updates, inability to support business needs, and the need for better process control and digital transformation. Source
How does ERP improve business efficiency and productivity?
ERP automates manual tasks, standardizes workflows, and centralizes data, leading to faster, more accurate operations and improved decision-making. Source
What are the top advantages of using Priority ERP?
Top advantages include real-time analytics, automated business processes, cost savings, improved customer service, streamlined financials, and optimized supply chain management. Source
Features & Capabilities
What features does Priority Software offer?
Priority Software offers comprehensive ERP, retail management, hospitality management, and school management solutions. Features include finance, HR, procurement, supply chain, warehouse management, CRM, payroll, business intelligence, and industry-specific modules. Learn more
Does Priority Software support no-code customizations?
Yes, Priority allows businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing business needs. Source
What analytics and reporting capabilities are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights and informed decision-making. Source
Does Priority Software offer industry-specific solutions?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, hospitality, and education, ensuring solutions meet unique business requirements. Source
What integration options are available with Priority Software?
Priority offers over 150 plug & play connectors, open APIs, ODBC drivers, RESTful API, SFTP file integration, and embedded integrations for seamless connectivity with third-party tools. Learn more
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored workflows. API details
Is technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, industries, and supported products. Documentation
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, offering a catalog of complementary products and integrations to enhance Priority's core offerings. Visit Priority Market
What professional and implementation services does Priority offer?
Priority provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Learn more
Use Cases & Benefits
Who can benefit from Priority Software?
Priority Software serves global enterprises, SMBs, and organizations in industries such as retail, manufacturing, healthcare, hospitality, and education. Source
What problems does Priority Software solve for retail businesses?
Priority addresses lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs for retail businesses. Source
How does Priority Software help manufacturing companies?
Priority helps manufacturers with quality control, real-time traceability, inventory optimization, demand planning, and automating manual processes for improved efficiency. Source
What are the main pain points Priority Software addresses?
Priority solves issues such as poor quality control, fragmented data, manual processes, outdated systems, limited scalability, integration complexity, and operational inefficiencies. Source
How does Priority Software improve customer experience?
Priority enhances customer experience with centralized customer data, loyalty program capabilities, efficient promotion engines, and omnichannel support. Source
What roles and companies are best suited for Priority Software?
Priority is ideal for retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in retail, manufacturing, healthcare, technology, and services. Source
How does Priority Software help with order fulfillment and inventory management?
Priority provides end-to-end order fulfillment, optimizes order routing, inventory utilization, and automates workflows for efficient supply chain management. Source
Can you share some customer success stories with Priority Software?
Yes, customers like Solara, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop, Global Brands Gallery, and Cowtown Retail Chain have achieved improved workflows, growth, and operational efficiency with Priority. See case studies
Who are some of Priority Software's notable customers?
Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. Source
Product Performance & Customer Feedback
How do customers rate the usability of Priority Software?
Customers consistently praise Priority for its user-friendly design and intuitive interface. Priority ERP has a rating of approximately 4.1/5 on G2, with users highlighting its ease of use and configurability. Source
What feedback have customers given about Priority Software's performance?
Customers report improved management and operations, efficiency, and satisfaction with Priority's intuitive interface and user-configurability. Source
What makes Priority Software a preferred choice for businesses?
Priority stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by analysts like Gartner and IDC. Source
How does Priority Software ensure data consistency and accuracy?
Priority maintains centralized data repositories, providing a single source of truth for all operational and customer data, ensuring consistency and accuracy across departments. Source
How does Priority Software help businesses adapt to change?
Priority enables faster response to change and continuous innovation through flexible, scalable solutions and no-code customizations. Source
What automation capabilities does Priority Software provide?
Priority includes built-in automated workflows, AI recommendations, and centralized views to improve operations and reduce manual errors. Source
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major regulations. Source
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex and expensive, with limited multi-company capabilities. Priority ERP is affordable, easy to use, supports multi-company operations, and maintains the same platform without forced migrations. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. Source
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Source
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible commitments. Source
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and many products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations. Source
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing and retail. Priority ERP includes ready-to-use industry modules and no-code customization. Source
How does Priority Retail Management compare to other ERP and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations, unlike competitors. Source
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly and complex, with slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers flexible customization and a broad Marketplace for integrations. Source
Support & Implementation
What support options are available for Priority Software customers?
Priority Software offers customer support, professional services, and a network of technology partners to assist with implementation, training, and ongoing support. Support
How does Priority Software ensure a smooth implementation process?
Priority provides structured implementation methodologies, experienced partners, and professional services to ensure smooth onboarding and optimal utilization of its solutions. Learn more