{"id":55662,"date":"2025-11-30T19:22:24","date_gmt":"2025-11-30T19:22:24","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=55662"},"modified":"2026-03-05T07:58:12","modified_gmt":"2026-03-05T07:58:12","slug":"customer-support-representative-hospitality","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/il\/careers\/customer-support-representative-hospitality\/","title":{"rendered":"Customer Support Representative (Hospitality)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Responsibilities:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Provide exceptional customer support:<\/strong> Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.<\/li>\n\n\n\n<li><strong>Management of new clients<\/strong>: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.<\/li>\n\n\n\n<li><strong>Troubleshoot effectively:<\/strong> Independently identify, analyze, and resolve system issues or follow established guidelines.<\/li>\n\n\n\n<li><strong>Empower customers:<\/strong> Train new and existing customers on how to use our products.<\/li>\n\n\n\n<li><strong>Document interactions:<\/strong> Accurately record all customer inquiries in our CRM system.<\/li>\n\n\n\n<li><strong>Drive continuous improvement:<\/strong> Participate in projects aimed at enhancing our services and processes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Excellent communication skills:<\/strong> Strong verbal and written communication skills in both Hebrew and English.<\/li>\n\n\n\n<li><strong>Patience and empathy:<\/strong> Ability to listen attentively to customers and understand their needs.<\/li>\n\n\n\n<li><strong>Quick learner:<\/strong> Willingness to learn new technologies and stay updated on relevant knowledge.<\/li>\n\n\n\n<li><strong>Analytical thinker:<\/strong> Ability to analyze problems and find creative solutions.<\/li>\n\n\n\n<li><strong>Team player:<\/strong> Ability to collaborate effectively in a dynamic environment.<\/li>\n\n\n\n<li><strong>Nice to have:<\/strong> hospitality industry experience.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you seeking a challenging and exciting new opportunity? Priority Hospitality, a leading technology company revolutionizing the hospitality industry, is looking for passionate individuals to join our growing Customer Support team.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[63],"careers-location":[449],"class_list":["post-55662","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-customer-service","careers-location-haifa"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/55662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":4,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/55662\/revisions"}],"predecessor-version":[{"id":65982,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/55662\/revisions\/65982"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media?parent=55662"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-category?post=55662"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-location?post=55662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}