{"id":65816,"date":"2026-02-26T14:34:54","date_gmt":"2026-02-26T14:34:54","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=65816"},"modified":"2026-02-26T14:35:00","modified_gmt":"2026-02-26T14:35:00","slug":"customer-success-manager-2","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/il\/careers\/customer-success-manager-2\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"\n<p>You will be responsible for deepening &amp; enhancing Priority's relationships with our key customers to ensure their high engagement, satisfaction, and business growth.<br>You will provide strategic guidance and support, and will be assessed by performance-based KPIs.<br>You will collaborate with various internal teams to drive customer satisfaction, retention, and upsell opportunities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop a deep understanding of the clients' business goals, objectives, and challenges.<\/li>\n\n\n\n<li>Act as the primary point of contact for key clients and maintain strong relationships with stakeholders at all levels.<\/li>\n\n\n\n<li>Identify opportunities for strategic alignment between the clients' needs and our products\/services.<\/li>\n\n\n\n<li>Advocate for clients internally, ensuring their voice is heard and their needs are addressed within the organization.<\/li>\n\n\n\n<li>Collaborate with Product and Development teams to communicate client feedback and contribute to product roadmap decisions.<\/li>\n\n\n\n<li>Contribute to the development of customer success strategies and best practices within the organization.<\/li>\n\n\n\n<li>Monitor customers' health scores, SLA, and satisfaction levels to identify customers at risk and improve their experience.<\/li>\n\n\n\n<li>Identify growth opportunities within the customer base and strive to realize these opportunities.<\/li>\n\n\n\n<li>Promote customers reference plan and locate brand ambassadors to share the company's benefits and values.<\/li>\n\n\n\n<li>Represent the customer's needs within our company and facilitate their relationships with different departments such as Product, R&amp;D, Professional <\/li>\n\n\n\n<li>Services, and Support.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2-4 years of experience in a Customer Success position in B2B software company working with medium-sized organizations.<\/li>\n\n\n\n<li>Excellent communication and interpersonal skills with an aptitude for building strong customer relationships<\/li>\n\n\n\n<li>Skilled problem-solving abilities and approach<\/li>\n\n\n\n<li>Strong negotiation skills<\/li>\n\n\n\n<li>Ability to analyze complex customer data, produce business insights and turn them into actionable work-plan.<\/li>\n\n\n\n<li>Proven ability to maintain relationships with a diverse customer account-base while improving customer satisfaction and business results.<\/li>\n\n\n\n<li>Highly organized and able to multi-task.<\/li>\n\n\n\n<li>Confident, highly-energized, self-motivated and a true team player.<\/li>\n\n\n\n<li>Desire and ability to learn new technologies.<\/li>\n\n\n\n<li>Knowledge of the ERP space specific in Priority \u2013 a great advantage.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are looking for a highly qualified and experienced individual to join our recently established Customer Success team and to oversee our Customers.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[63],"careers-location":[450],"class_list":["post-65816","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-customer-service","careers-location-israel-rosh-haayin"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/65816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":1,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/65816\/revisions"}],"predecessor-version":[{"id":65817,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/65816\/revisions\/65817"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media?parent=65816"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-category?post=65816"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-location?post=65816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}