{"id":66383,"date":"2026-03-11T18:26:45","date_gmt":"2026-03-11T18:26:45","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=66383"},"modified":"2026-03-12T10:16:46","modified_gmt":"2026-03-12T10:16:46","slug":"technical-support-representative-level-2-hospitality","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/il\/careers\/technical-support-representative-level-2-hospitality\/","title":{"rendered":"Technical Support Representative (Level 2) -(Hospitality)"},"content":{"rendered":"\n<p>The role requires strong analytical thinking, a solid understanding of systems, and the ability to quickly learn complex platforms.<br>This position is also suitable for Information Systems graduates who wish to enter the world of technical support and enterprise systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle complex issues in information systems that cannot be resolved at Level 1 support<\/li>\n\n\n\n<li>Investigate the root cause of issues through analysis of data, logs, and system configurations<\/li>\n\n\n\n<li>Work with development and product teams to open bug reports and investigate system issues<\/li>\n\n\n\n<li>Provide professional guidance to support representatives within the team<\/li>\n\n\n\n<li>Document solutions and work processes in the organizational knowledge base<\/li>\n\n\n\n<li>Write system guides, process documents, and basic specification documents when required<\/li>\n\n\n\n<li>Identify systemic issues and raise product improvement opportunities<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor's degree in Information Systems \/ Industrial Engineering &amp; Management \/ or a similar technological field<\/li>\n\n\n\n<li>or prior experience in technical support for information systems.<\/li>\n\n\n\n<li>Strong analytical thinking and problem-solving skills.<\/li>\n\n\n\n<li>Ability to understand system processes.<\/li>\n\n\n\n<li>Excellent written communication skills.<\/li>\n\n\n\n<li>Ability to work independently and learn quickly.<\/li>\n\n\n\n<li>Experience working with SaaS systems or enterprise systems &#8211; Advantage<\/li>\n\n\n\n<li>Experience with SQL or data analysis- Advantage<\/li>\n\n\n\n<li>Experience working with APIs or system integrations- Advantage<\/li>\n\n\n\n<li>Experience with service management systems (e.g., JIRA \/ CRM) &#8211; Advantage<\/li>\n\n\n\n<li>Experience writing system documentation or guides &#8211; Advantage<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An advanced technical support role that includes investigating complex issues in information systems, analyzing processes and data, collaborating with development and product teams, and writing professional documentation and system guides.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[63],"careers-location":[449],"class_list":["post-66383","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-customer-service","careers-location-haifa"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/66383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":1,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/66383\/revisions"}],"predecessor-version":[{"id":66384,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/66383\/revisions\/66384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media?parent=66383"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-category?post=66383"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-location?post=66383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}