{"id":68183,"date":"2026-04-20T15:53:21","date_gmt":"2026-04-20T15:53:21","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=68183"},"modified":"2026-04-20T15:53:29","modified_gmt":"2026-04-20T15:53:29","slug":"technical-support-team-leader-maternity-leave-replacement","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/il\/careers\/technical-support-team-leader-maternity-leave-replacement\/","title":{"rendered":"Technical Support Team Leader (Maternity Leave Replacement)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ongoing responsibility for shift management: leading approximately 10 support representatives per shift, while providing professional guidance on various issues and challenges<\/li>\n\n\n\n<li>Responsibility for executing management routines, including shift scheduling, call monitoring, and delivering feedback<\/li>\n\n\n\n<li>Professional training of team members, knowledge transfer, and management of knowledge bases and content<\/li>\n\n\n\n<li>Willingness to provide support to employees on a rotating 24\/7 schedule<\/li>\n\n\n\n<li>Full-time position<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 2 years of experience in customer service \u2013 \u05d7\u05d5\u05d1\u05d4 (mandatory)<\/li>\n\n\n\n<li>Strong interpersonal and communication skills \u2013 mandatory<\/li>\n\n\n\n<li>High level of English \u2013 mandatory<\/li>\n\n\n\n<li>2 years of experience in technical support \u2013 advantage<\/li>\n\n\n\n<li>Familiarity with Priority software \u2013 advantage<\/li>\n\n\n\n<li>Bachelor's degree in Computer Science\/ Information Systems\/ Industrial Engineering and Management \u2013 advantage<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Priority Retail, part of the Priority Software Group, located in Rosh HaAyin, is seeking a Technical Support Team Leader to lead a team providing remote technical support to company clients on a 24\/7 basis.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[63],"careers-location":[450],"class_list":["post-68183","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-customer-service","careers-location-israel-rosh-haayin"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/68183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":1,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/68183\/revisions"}],"predecessor-version":[{"id":68184,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/68183\/revisions\/68184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media?parent=68183"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-category?post=68183"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-location?post=68183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}