{"id":76559,"date":"2026-11-08T07:42:03","date_gmt":"2026-11-08T07:42:03","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=76559"},"modified":"2026-11-08T07:42:11","modified_gmt":"2026-11-08T07:42:11","slug":"implementation-project-manager-exponet","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/il\/careers\/implementation-project-manager-exponet\/","title":{"rendered":"Implementation Project Manager (Exponet)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We are looking for a hands-on leader to guide our Implementation team, onboard every new customer successfully and on time, and give every existing customer fast, professional service. You will own the customer experience from the moment the contract is signed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lead the team \u2014 Manage and prioritize the work of the team (two team members), allocate projects and tickets, and provide mentoring, feedback and professional development.<\/li>\n\n\n\n<li>Implementation and onboarding \u2014 Own end-to-end implementation projects: understand the customer's processes, define and configure the system, migrate data, deliver training, go live and support the customer afterwards. Meet timelines and the allocated hours budget.<\/li>\n\n\n\n<li>Support \u2014 Manage tickets according to SLA, handle escalations and identify recurring issues. Route bugs and enhancement requests to R&amp;D in an orderly way.<\/li>\n\n\n\n<li>Customer relationships \u2014 Accompany key customers, manage expectations, handle sensitive situations and drive satisfaction and retention.<\/li>\n\n\n\n<li>Knowledge and processes \u2014 Build a uniform implementation methodology, templates and guides. Manage the knowledge base and customer training materials.<\/li>\n\n\n\n<li>Cross-functional collaboration \u2014 Work closely with Sales (handover of new customers), Product and R&amp;D (field feedback) and management.<\/li>\n\n\n\n<li>Reporting and metrics \u2014 Track workload, utilization, handling times and customer satisfaction, and report to management.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Implementation experience \u2014 Experience implementing software or enterprise systems (3+ years recommended).<\/li>\n\n\n\n<li>Team leadership \u2014 Experience managing a team or providing professional leadership to one.<\/li>\n\n\n\n<li>Customer and project management \u2014 Experience working with business customers and managing projects.<\/li>\n\n\n\n<li>Training ability \u2014 The ability to teach and explain a complex system to business users.<\/li>\n\n\n\n<li>Communication and service \u2014 Excellent interpersonal communication and a high level of service orientation.<\/li>\n\n\n\n<li>Languages \u2014 Good command of both Hebrew and English.<\/li>\n\n\n\n<li>Availability \u2014 Full-time position, with in-office presence four days a week in Bnei Brak.<\/li>\n\n\n\n<li>Industry knowledge \u2014 Familiarity with construction, infrastructure, project management or engineering advantage.<\/li>\n\n\n\n<li>Systems experience \u2014 Experience with project management, planning (Gantt) or workflow systems &#8211; advantage.<\/li>\n\n\n\n<li>Support background \u2014 Technical support experience and working against SLAs &#8211; advantage.<\/li>\n\n\n\n<li>Priority software \u2014 Familiarity with Priority software &#8211; advantage.<\/li>\n\n\n\n<li>Education \u2014 A relevant bachelor's degree &#8211; advantage.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How Success is Measured:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Implementation delivery \u2014 Meeting timelines and the hours budget in implementation projects.<\/li>\n\n\n\n<li>Service levels \u2014 Meeting SLA and resolution times.<\/li>\n\n\n\n<li>Customer outcomes \u2014 Customer satisfaction (CSAT) and retention.<\/li>\n\n\n\n<li>Team ramp-up \u2014 Time to certify a new implementer.<\/li>\n\n\n\n<li>Knowledge base \u2014 Coverage and freshness of the knowledge base.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Exponet, part of Priority Software Group, is a platform for managing construction and infrastructure projects. It accompanies a project from tender and budgeting through Gantt planning and execution tracking.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[286],"careers-location":[612],"class_list":["post-76559","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-product-project-design","careers-location-israel-bnei-brak"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/76559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":1,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/76559\/revisions"}],"predecessor-version":[{"id":76560,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers\/76559\/revisions\/76560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/media?parent=76559"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-category?post=76559"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/il\/wp-json\/wp\/v2\/careers-location?post=76559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}