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Assess Your Omnichannel Retail Maturity and discover your next steps to reach revenue growth

This questionnaire helps you gauge your retail chain's omnichannel maturity, taking into consideration the buying experience across online, and brick and Mortar stores, and loyalty programs. Please rate your current practices on a scale of 1 (not available) 2 (partially available) to 3 (available)

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Customer Experience
Operations & Technology
Loyalty & Promotions
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Customer Experience
Unified touchpoints

Rate your capability to allow customers to add online items to a cart and checkout in-store (e.g., “Scan & Go”) or pick up online orders in-store?

Inventory visibility:

 Can customers check online if an item is available in their preferred store with accurate stock levels?

Effortless Returns:

How easily can customers return or exchange in-store purchases or initiate online returns from their local store?

Know your customers!

Do you recommend products based on past purchases, browsing history, and wish lists across all channels?

Operations & Technology
Unified Data:

Do you combine online and offline customer data into a centralized profile for a holistic view of customer behavior?

Optimized Inventory allocation:

Do you dynamically allocate inventory across channels to avoid stockouts and overstocking (e.g., using analytics and AI -generated prediction)?

Empowered Associates

Are in-store associates equipped with tablets or Mobile POS to help customers browse online products, check availability, or place orders?

Omnichannel POS:

Do you run a single POS software for your mobile, desktop and online touchpoints?

Loyalty & Promotions
Cohesive loyalty programs:

Can loyalty program members seamlessly earn points and redeem rewards across online and offline purchases?

Personalized Offers:

Do you use customer data to drive personalized marketing efforts- promotions and discounts, based on individual purchase history and preferences across all channels?

Your Result: Nascent
You still haven’t onboarded the Omnichannel experience train. Your functionalities are basic, channels operate independently, and customer experience is fragmented with underutilized data insights. The good news? Making the leap is possible!
Our Recommendation
Adopt an All-in-One Retail & ERP to quickly integrate e-commerce and brick-and-mortar operations, centralize customer data, and unify inventory management, to build a robust foundation for cohesive omnichannel operations.
Learn more
Your Result: Emerging
We hear you! Its challenging to create efficient Omnichannel retailing when you don’t have the right set of tools in place
Our Recommendation
Prioritize building the infrastructure to break down silos by implementing an All-in-One Retail & ERP platform. Utilize integrated inventory management to keep stock levels consistent across channels, and employ data analytics to track customer interactions across touchpoints.
Learn more
Your Result: Developing
You are on the right path! However, there are still fragmented functionalities that create a disconnect for your customers. Is it all it can be?
Our Recommendation
Use AI-driven analytics to optimize inventory, continue improving personalization and targeted marketing by enhancing data analytics and leverage a TRUE All-in-One Retail ERP & POS solution to simplify your operations, and focus on growth and innovation.
Learn more
Your Result: Advanced
You have a mature omnichannel approach, but continuous innovation is essential to stay ahead of the curve.
Our Recommendation
An All-in-One Retail ERP & POS can help you take your omnichannel strategy to the next level with AI-driven inventory management, predictive analytics, advanced customer segmentation, personalized marketing, IoT technologies, and continuous integration of new technologies to support growth and expansion.
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