{"id":74081,"date":"2026-09-10T15:47:59","date_gmt":"2026-09-10T15:47:59","guid":{"rendered":"https:\/\/www.priority-software.com\/?post_type=careers&#038;p=74081"},"modified":"2026-09-10T15:48:02","modified_gmt":"2026-09-10T15:48:02","slug":"level-2-technical-support-representative-hospitality","status":"publish","type":"careers","link":"https:\/\/www.priority-software.com\/nl\/careers\/level-2-technical-support-representative-hospitality\/","title":{"rendered":"Level 2 Technical Support Representative (Hospitality)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The role requires strong analytical thinking, a solid understanding of systems, and the ability to quickly learn complex platforms.<br>This position is also suitable for Information Systems graduates who wish to enter the world of technical support and enterprise systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Responsibilities:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle complex issues in information systems that cannot be resolved at Level 1 support.<\/li>\n\n\n\n<li>Investigate the root cause of issues through analysis of data, logs, and system configurations.<\/li>\n\n\n\n<li>Work with development and product teams to open bug reports and investigate system issues.<\/li>\n\n\n\n<li>Provide professional guidance to support representatives within the team.<\/li>\n\n\n\n<li>Document solutions and work processes in the organizational knowledge base.<\/li>\n\n\n\n<li>Write system guides, process documents, and basic specification documents when required.<\/li>\n\n\n\n<li>Identify systemic issues and raise product improvement opportunities.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bachelor's degree in Information Systems \/ Industrial Engineering &amp; Management \/ or a similar technological field<\/li>\n\n\n\n<li>or prior experience in technical support for information systems.<\/li>\n\n\n\n<li>Strong analytical thinking and problem-solving skills.<\/li>\n\n\n\n<li>Ability to understand system processes.<\/li>\n\n\n\n<li>Excellent written communication skills.<\/li>\n\n\n\n<li>Ability to work independently and learn quickly.<\/li>\n\n\n\n<li>Significant Advantage<\/li>\n\n\n\n<li>Experience working with SaaS systems or enterprise systems.<\/li>\n\n\n\n<li>Experience with SQL or data analysis.<\/li>\n\n\n\n<li>Experience working with APIs or system integrations<\/li>\n\n\n\n<li>Experience with service management systems (e.g., JIRA \/ CRM).<\/li>\n\n\n\n<li>Experience writing system documentation or guides.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Skills:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Systematic thinking and strong troubleshooting abilities.<\/li>\n\n\n\n<li>High level of organization and attention to detail.<\/li>\n\n\n\n<li>Ability to work in a multi-tasking environment.<\/li>\n\n\n\n<li>Professional curiosity and willingness to learn complex systems.<\/li>\n\n\n\n<li>Ability to work with customers and technical teams.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An advanced technical support role that includes investigating complex issues in information systems, analyzing processes and data, collaborating with development and product teams, and writing professional documentation and system guides.<\/p>\n","protected":false},"featured_media":13131,"menu_order":0,"template":"","careers-category":[63],"careers-location":[449],"class_list":["post-74081","careers","type-careers","status-publish","has-post-thumbnail","hentry","careers-category-customer-service","careers-location-haifa"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers\/74081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers"}],"about":[{"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/types\/careers"}],"version-history":[{"count":1,"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers\/74081\/revisions"}],"predecessor-version":[{"id":74082,"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers\/74081\/revisions\/74082"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/media\/13131"}],"wp:attachment":[{"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/media?parent=74081"}],"wp:term":[{"taxonomy":"careers-category","embeddable":true,"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers-category?post=74081"},{"taxonomy":"careers-location","embeddable":true,"href":"https:\/\/www.priority-software.com\/nl\/wp-json\/wp\/v2\/careers-location?post=74081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}