Frequently Asked Questions
Product Information
What is Priority Software and what does it do?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP, retail management, hospitality management, and school management platforms for organizations of all sizes, providing real-time access to business data and insights from any device. Over 75,000 companies in 70 countries use Priority to manage and grow their businesses efficiently. Learn more
What products and solutions does Priority Software offer?
Priority Software offers a comprehensive suite of cloud-based business management solutions, including:
- ERP Systems: Agile, scalable ERP for various industries.
- Retail Management: End-to-end modular Retail ERP, POS, and unified commerce solutions.
- Hospitality Management: Guest-centric Property Management System (PMS) for hotels.
- School Management: Platforms for educational institutions.
- Professional and Implementation Services and Partnership Opportunities are also available. Explore ERP
Where can I find detailed product documentation for Priority ERP?
Priority Software provides extensive technical documentation for its ERP solutions, covering features, supported industries, and product capabilities. Access the documentation at Priority's ERP documentation page.
What industries does Priority Software serve?
Priority Software serves a wide range of industries, including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Industry-specific solutions ensure tailored functionality for unique business needs. See all industries
Who are some of Priority Software's notable customers?
Priority Software is trusted by leading organizations such as Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Dunlop, Outbrain, GSK, and many others across retail, manufacturing, healthcare, and technology sectors. See customer list
Features & Capabilities
What are the key features of Priority ERP?
Priority ERP offers a modular, all-in-one platform with features such as:
- No-code customizations for fields, layouts, and workflows
- Advanced analytics and hundreds of pre-defined reports
- Automation with built-in workflows and AI recommendations
- Industry-specific modules for retail, manufacturing, healthcare, and hospitality
- Centralized data repository for a single source of truth
- Cloud-based scalability and real-time access from any device
Does Priority Software support integrations with other systems?
Yes, Priority Software offers extensive integration capabilities, including:
- Over 150 plug & play connectors
- Open API for custom integrations
- RESTful API, ODBC drivers, and SFTP file integration
- Embedded integrations and a dedicated Marketplace for extended solutions
For details, visit the Hospitality Marketplace or Cloud ERP page.
Does Priority Software provide an API?
Yes, Priority Software provides an Open API that enables seamless integration with third-party applications, allowing businesses to tailor their systems to specific operational needs. Learn more about the Open API
What types of integrations are available for hospitality businesses?
Priority Software offers hospitality marketplace integrations with solutions such as Webhotelier, Ving Card, Viajes el Corte Inglés, Vertical Booking, Verifone, Upstay/Plusgrade, TrustYou, Triptease, SiteMinder, SAP, Salto, Sabre, Ryanair, RoomPriceGenie, and Roomchecking. These cover channels, digital access control, payments, marketing automation, guest experience, and more. See full list
Can I customize Priority ERP without coding?
Yes, Priority ERP allows businesses to easily adjust workflows, field names, and screen layouts without IT support, thanks to its no-code customization capabilities. This makes it highly adaptable to unique business needs.
What analytics and reporting capabilities does Priority offer?
Priority provides hundreds of pre-defined reports, advanced analytics, and no-code reporting tools. These enable actionable insights for better decision-making and support industry-specific KPIs.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software is designed for a wide range of roles and companies, including retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and organizations in manufacturing, healthcare, technology, hospitality, and education. Learn more about our customers
What business problems does Priority Software solve?
Priority addresses challenges such as poor quality control, lack of data flow, inventory inaccuracies, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes management, automates workflows, and provides real-time insights. See more
How does Priority Software help retail businesses?
Priority helps retail businesses by providing real-time insights, improving operational efficiency, reducing inventory inaccuracies, enabling omnichannel customer experiences, and supporting centralized management of inventory, orders, and promotions. Explore retail solutions
How does Priority Software support manufacturing companies?
Priority ERP supports manufacturing companies with real-time traceability, centralized data, optimized inventory management, demand planning, and automation of manual processes. This leads to improved quality control, better forecasting, and increased operational efficiency. Learn more
What are some real-world success stories of Priority Software customers?
Examples include:
- Solara Adjustable Patio Covers: Accelerated workflows and improved project turnaround (case study).
- Nautilus Designs: Achieved 30% growth in order volume through integration capabilities (case study).
- TOA Hotel & Spa: Improved operations and guest experience (case study).
See more at Priority's case studies.
How does Priority Software help with compliance and regulatory requirements?
Priority ERP is designed to support compliance with industry regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries like pharmaceuticals and healthcare.
Product Performance & Customer Feedback
How do customers rate the ease of use of Priority Software?
Customers consistently praise Priority Software for its intuitive interface and user-friendly design. On G2, Priority ERP has a rating of approximately 4.1/5, with users highlighting its simplicity, configurability, and efficient customer support. See testimonials
What performance benefits does Priority Software deliver?
Priority Software delivers high performance through user-friendly design, improved management and operations, user-configurability, and efficient workflows. Customers report increased productivity and operational efficiency. Read customer stories
What do customers say about Priority Software's support?
Customers highlight Priority Software's quick turnaround customer support and satisfaction with the service. The intuitive system allows employees to manage daily tasks without heavy reliance on IT teams. See Merley case study
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, requiring businesses to migrate. Priority ERP offers a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. Read more
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use, and flexible quarterly commitments with no lock-in.
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs and is not built for highly regulated industries. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major regulations.
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and many Sage products are nearing end-of-life. Priority ERP integrates accounting with analytics, automation, and industry features, and supports no-code customizations for apps, portals, workflows, and automation.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality.
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, a long learning curve, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow technical support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support, flexible customization, and a broad Marketplace for real-time integrations.
How does Priority Optima compare to Cloudbeds?
Cloudbeds can lack depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, streamlined billing, and a user-friendly design.
How does Priority Optima compare to Mews?
Mews can require significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, a clean interface, and responsive support.
How does Priority Optima compare to Protel?
Protel has a steep learning curve, slow support, and limited integrations. Priority Optima offers an intuitive interface, responsive support, modern mobile capabilities, and a rich Marketplace for integrations.
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
These ERP providers offer generic capabilities and lack specialized retail management features. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
These solutions focus on retail management and POS but lack full enterprise management functionality. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain.
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. This includes structured methodologies, experienced partners, and ongoing support. Learn more
How can I access Priority Software's support resources?
You can access support resources, including FAQs, documentation, and customer service, via the Priority Software Support page.
Where can I find product tours and demos for Priority Software?
Product tours and demos are available for Priority ERP and Priority Retail. Visit the ERP product tour and Retail product tour pages for step-by-step demos and tutorials.
How can I become a Priority Software partner?
To explore partnership opportunities, including technology and AWS partnerships, visit the Become a Partner page for more information and application details.