Frequently Asked Questions
ERP Implementation & Process
What is an ERP implementation?
An ERP implementation is the process of installing, configuring, and deploying an Enterprise Resource Planning system across a business. It includes data migration, user training, process redesign, and system testing. A successful ERP implementation aligns software with business goals to streamline operations and improve efficiency. (Source)
What are the main steps in a successful ERP implementation?
The main steps include: identifying goals, setting realistic expectations, choosing an industry-savvy vendor, conducting a thorough audit, prioritizing tasks, appointing an internal team, testing and configuring during deployment, preparing staff for cultural change, and deploying ERP organization-wide after staff training. (Source)
Why do nearly 50% of ERP implementations fail the first time?
ERP implementations often fail due to lack of planning, unrealistic expectations, poor vendor selection, insufficient audits, inadequate prioritization, absence of a dedicated team, lack of testing, and insufficient staff training. (Source)
How does Priority Software support ongoing ERP updates and customization?
Priority Software maintains an ongoing relationship with customers, advising on critical updates and customizations to ensure the ERP reflects changes in business processes and technology. (Source)
What is the recommended approach to staff training during ERP implementation?
Staff training should be an integral part of ERP implementation, not assumed to happen organically. Proper training ensures users can fully utilize the system and avoid costly mistakes. (Source)
How long does a typical Priority ERP implementation take?
Implementation timeframes vary, but case studies show Priority ERP can be implemented in as little as six weeks, with staff training completed in two days (Boddingtons Electrical). (Source)
What are the benefits of appointing an internal ERP implementation team?
An internal team ensures oversight, cross-departmental communication, and domain expertise, reducing mistakes and improving project outcomes. (Source)
How does Priority Software handle data migration during ERP implementation?
Priority Software provides dedicated data migration plans to securely transfer data from legacy systems to new ERP platforms, minimizing downtime and ensuring data integrity. (Source)
What results can businesses expect from a successful Priority ERP implementation?
Businesses can expect enhanced project management, improved executive reporting, production efficiency, operations, and inventory management, as demonstrated by Dunlop Systems and Components. (Source)
How does Priority ERP help businesses reduce operational costs?
Priority ERP has helped companies like Smart Energy decrease operating costs by nearly 20%, while boosting system performance and enabling real-time data access. (Source)
Features & Capabilities
What core products and solutions does Priority Software offer?
Priority Software offers cloud-based ERP systems, retail management solutions, hospitality management platforms, and school management systems. These solutions are tailored for various industries and business sizes. (ERP, Retail Management, Hospitality Management, School Management)
What are the key features of Priority ERP?
Key features include modular functionality, rapid implementation, AI-driven insights, advanced analytics, automation, no-code customizations, centralized data, and industry-specific modules for manufacturing, retail, healthcare, and hospitality. (Source)
Does Priority Software offer integrations with other platforms?
Yes, Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and supports RESTful API, ODBC drivers, and SFTP file integration. Integrations include SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, and more. (Source)
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom workflows and tailored solutions. (Source)
Is technical documentation available for Priority ERP?
Yes, Priority Software provides comprehensive technical documentation covering features, industries, and supported products. (Source)
What makes Priority ERP user-friendly?
Priority ERP features an intuitive interface, user-configurability for fields, logic, reports, and workflows, and is praised for ease of use by customers. It enables employees to manage tasks efficiently without heavy reliance on IT teams. (Source)
What industry-specific modules does Priority ERP offer?
Priority ERP offers modules for manufacturing, retail, healthcare, hospitality, automotive, construction, electronics, financial services, and more. (Source)
How does Priority ERP support automation?
Priority ERP includes built-in workflows, AI recommendations, and business process management tools to automate repetitive tasks and improve operational efficiency. (Source)
What analytics and reporting capabilities does Priority ERP provide?
Priority ERP offers hundreds of pre-defined reports, no-code reporting tools, and advanced analytics for actionable business insights. (Source)
Use Cases & Benefits
Who can benefit from Priority Software solutions?
Priority Software serves global enterprises, SMBs, retail chains, manufacturers, healthcare organizations, hospitality businesses, and educational institutions. Over 75,000 companies in 70 countries use Priority. (Source)
What problems does Priority ERP solve for retail businesses?
Priority ERP addresses lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, and high IT costs. It centralizes management, automates workflows, and supports omnichannel operations. (Source)
How does Priority ERP help manufacturing companies?
Priority ERP improves quality control, production efficiency, data accuracy, and inventory management. It provides real-time traceability and centralized data for better forecasting and reporting. (Source)
How does Priority ERP benefit hospitality businesses?
Priority's hospitality management solutions offer guest-centric property management, streamlined operations, real-time data access, and integration with leading hospitality platforms. (Source)
What are some real-world success stories of Priority ERP implementation?
Case studies include Dunlop Systems (improved operations), Smart Energy (20% cost reduction), Boddingtons Electrical (six-week implementation), Solara Adjustable Patio Covers (accelerated workflows), and Nautilus Designs (30% order volume growth). (Source)
How does Priority ERP improve order processing time?
Boddingtons Electrical reduced order processing time from weeks to just three days using Priority's automated business process management and reporting tools. (Source)
How does Priority ERP support mobile and remote work?
Priority ERP enables real-time access from tablets and mobile devices, allowing project managers, surveyors, and technicians to work onsite with full system functionality. (Source)
What feedback have customers given about Priority ERP's ease of use?
Customers praise Priority ERP for its intuitive interface, efficiency, quick learning curve, and user-configurability. It has a 4.1/5 rating on G2, with testimonials highlighting its simplicity and effectiveness. (Source)
Competition & Comparison
How does Priority ERP compare to Microsoft Navision?
Microsoft Navision has reached end of life, forcing businesses to migrate. Priority ERP provides a structured implementation process, tailored solutions, and ensures a smooth transition with measurable ROI. (Source)
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features, has limited WMS, a steep learning curve, and unpredictable pricing. Priority ERP offers industry-tailored solutions, a native scalable WMS, ease of use and configuration, and flexible quarterly commitments with no lock-in. (Source)
How does Priority ERP compare to Microsoft Dynamics 365?
Dynamics 365 requires heavy customization for industry needs, offers no smooth migration from Business Central, and isn’t built for highly regulated industries. Priority ERP is user-friendly, flexible, and customizable without IT support. It grows with your business and ensures compliance with FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2. (Source)
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Its Version 10 will also reach end-of-support in 2026. Priority ERP is affordable, easy to use, maintains the same platform (no forced migrations), and supports true multi-company operations with automatic inter-company processes. (Source)
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP. Many Sage products are nearing end-of-life, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features. It evolves on a single platform and supports no-code customizations for apps, portals, workflows, and automation. (Source)
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive, with Gartner noting costs are high for SMBs. It also enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. (Source)
How does Priority ERP compare to Microsoft Business Central?
Business Central is versatile but requires heavy coding for industry features, and lacks specialized functionality for industries like manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules, deep manufacturing capabilities, and no-code customization for mobile, portals, business rules, and automation. (Source)
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, long learning curves, and high implementation failure rates due to weak partner ecosystems. Priority ERP provides structured implementation, scalability, proven methodologies, experienced partners, and quick user adoption. (Source)
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides onboarding, training, data migration, process mapping, and ongoing support to ensure optimal utilization of its solutions. (Source)
How does Priority Software ensure a smooth onboarding process?
Priority Software uses dedicated project teams, structured implementation methodologies, and tailored training to ensure fast, efficient onboarding with minimal disruption. (Source)
What ongoing support does Priority Software provide?
Priority Software offers ongoing support, system updates, and customization advice to keep ERP solutions aligned with evolving business needs and technology changes. (Source)
How does Priority Software help businesses avoid common ERP implementation pitfalls?
Priority Software provides a 9-step implementation guide, dedicated teams, thorough audits, and tailored solutions to address common pitfalls such as poor planning, lack of training, and integration challenges. (Source)
Where can I find more resources and case studies about Priority ERP?
Resources and case studies are available on the Priority Software website, including detailed success stories and implementation guides. (Source)
Product Information & Recognition
How many companies use Priority Software worldwide?
Over 75,000 companies across 70 countries rely on Priority Software to manage and grow their businesses. (Source)
Which notable companies use Priority Software?
Notable customers include Toyota, Flex, Teva, Ace Hardware, ALDO, Adidas, Dunlop, Outbrain, GSK, and more. (Source)
Has Priority Software received industry recognition?
Yes, Priority Software has been recognized by Gartner and IDC, and ranked #1 by TEC in 2025. (Source)
What customer satisfaction ratings has Priority ERP received?
Priority ERP has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity and effectiveness. (Source)
Where can I find pricing information for Priority Software?
Pricing information is available on the Priority Software website. Visit the Pricing page for details. (Source)