Frequently Asked Questions
Product Information & Customization
What is a customizable ERP system?
A customizable ERP system is an Enterprise Resource Planning solution that can be tailored to meet specific business needs. It allows organizations to modify modules, workflows, and interfaces to match unique processes, enabling better alignment with operations, improved user experience, and greater flexibility for future growth. Source
How does Priority Software's ERP differ from off-the-shelf ERP solutions?
Priority Software's ERP offers significant flexibility in functionalities, features, UI, and service delivery. Unlike off-the-shelf ERP systems, which have limited customization and generic modules, Priority's customizable ERP can be tailored to niche business requirements, supports easier integration, and provides dedicated reports and workflows. Source
What modules are available in Priority ERP?
Priority ERP includes modules for finance, accounting, sales, marketing, inventory management, CRM, business intelligence, supply chain management, warehouse management, project management, human resources, equipment rental, and more. These modules can be customized to fit specific business needs. Source
Can Priority ERP be customized for niche industries?
Yes, Priority ERP is designed to be highly customizable for niche industries such as fashion, food & beverage, pharmaceuticals, manufacturing, NGOs, governmental organizations, and consultancies. Customization is based on thorough evaluation and audit of business workflows. Source
Does Priority ERP support AI and machine learning features?
Yes, Priority ERP leverages AI and ML algorithms to complement custom features, provide users with real-time insights and reports, and support different access levels. These capabilities enable smarter business decisions and future-proofing as business goals evolve. Source
How does Priority ERP handle updates and maintenance?
Updates and maintenance for Priority ERP may require special intervention, resulting in additional expenses. However, the system is designed to be future-proof and scalable, evolving with your business needs. Source
Is Priority ERP suitable for small and medium businesses?
Yes, Priority ERP is scalable and can be tailored for small and medium businesses. Companies can set up only the necessary modules, reducing IT burden and focusing on growth and revenue enhancement. Source
Can Priority ERP integrate with third-party services?
Yes, Priority ERP is designed for easy integration with third-party services, giving businesses greater control over development and informed decision-making regarding current and future requirements. Source
What are the best practices for implementing a customizable ERP system?
Best practices include needs assessment, strategic planning, choosing the right ERP vendor, data clean-up and migration, phased implementation, and user training. These steps ensure a smooth transition and optimal utilization of the ERP system. Source
How does Priority ERP support business growth and scalability?
Priority ERP focuses on agility and scalability, allowing businesses to set up necessary modules and eliminate the rest. This reduces IT burden and enables companies to drive growth and enhance revenue. Source
What are the limitations of pre-built, off-the-shelf ERP software?
Pre-built ERP solutions have generic functionalities, limited customization, fragmented data due to third-party integrations, vendor dependency, and restricted upgrades. They often require extensive training and forced business flow alterations. Source
How does Priority ERP help with smarter business insights?
Priority ERP ensures business reports derive insights from relevant, context-dependent data, enabling accurate predictions and informed decision-making. Custom-built ERP ensures all insights are up-to-date and within the context of your business ecosystem. Source
What is the process for migrating data to Priority ERP?
The process involves cleaning up existing data to remove duplicates and errors, ensuring compatibility with the new ERP system, and planning for migration to the customizable ERP solution. Source
How does Priority ERP reduce the learning curve for employees?
Priority ERP offers customizable workflows and dedicated reports, resulting in a reduced learning curve, productivity boost, and automation readiness. Training is recommended to be on-the-job for optimal results. Source
What industries does Priority ERP serve?
Priority ERP serves industries including agriculture, automotive, construction, electronics, financial services, healthcare, manufacturing, medical devices, municipalities, nonprofits, pharmaceutical, professional services, retail, software and technology, wholesale & distribution, and food & beverage. Source
How does Priority ERP support integration with APIs?
Priority ERP provides an Open API for seamless integration with third-party applications, enabling businesses to tailor their systems to specific operational needs. Source
Where can I find technical documentation for Priority ERP?
Technical documentation for Priority ERP is available on the Priority Software website, covering features, industries, and supported products. Documentation
Features & Capabilities
What core problems does Priority ERP solve?
Priority ERP addresses poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source, Company Profile
How does Priority ERP help with automation?
Priority ERP includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency across departments. Source
What analytics and reporting capabilities does Priority ERP offer?
Priority ERP provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. Source
Does Priority ERP support multi-company operations?
Yes, Priority ERP supports true multi-company operations with automatic inter-company processes, making it suitable for organizations with complex structures. Source
What integration options are available with Priority Software?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, ODBC drivers, RESTful API, and file integration via SFTP. Source
How does Priority ERP support mobile access?
Priority ERP offers mobile ERP modules, including mobile app generators, field service technician support, proof of delivery, and field sales agent capabilities, enabling real-time access from anywhere. Source
What is the Priority Market?
Priority Market is a dedicated marketplace for extended solutions, technology partners, and APIs, allowing businesses to discover new integrations and capabilities. Source
Does Priority ERP support no-code customizations?
Yes, Priority ERP allows businesses to adjust workflows, layouts, and field names without IT support, making it highly adaptable to unique needs. Source
What are some customer success stories with Priority ERP?
Customers such as Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems and Components, Global Brands Gallery, and Cowtown Retail Chain have reported improved workflows, growth, operational efficiency, and customer satisfaction after implementing Priority ERP. Case Studies
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major standards. Source
How does Priority ERP compare to SAP Business One?
SAP Business One is powerful but complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, maintains the same platform, and supports true multi-company operations. Source
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. Source
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Source
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers industry-tailored solutions, native scalable WMS, ease of use, and flexible commitments. Source
How does Priority ERP compare to Sage X3?
Sage focuses on accounting, not full ERP, and customizations require coding. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations. Source
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized functionality for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules and no-code customization. Source
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly, complex, and has slow technical support. Priority Optima is scalable, cost-effective, intuitive, and emphasizes responsive support and flexible customization. Source
How does Priority Optima compare to Cloudbeds?
Cloudbeds lacks depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, and a user-friendly design. Source
How does Priority Optima compare to Mews?
Mews requires significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, and a clean, user-friendly interface. Source
How does Priority Optima compare to Protel?
Protel has a steep learning curve and slow support. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and efficient implementation. Source
Use Cases & Benefits
Who can benefit from Priority ERP?
Priority ERP benefits retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in industries such as retail, manufacturing, healthcare, pharmaceuticals, technology, and services. Source
What pain points does Priority ERP address for retail businesses?
Priority ERP addresses lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, complex order fulfillment, and high IT costs for retail businesses. Source
How does Priority ERP help manufacturing companies?
Priority ERP helps manufacturing companies with operational efficiency, data accuracy, quality control, and compliance. Companies like Toyota and Dunlop use Priority ERP for these benefits. Case Study
How does Priority ERP improve customer experience?
Priority ERP enhances customer experience with centralized customer data, loyalty program capabilities, efficient promotion engines, and omnichannel consistency. Case Study
How does Priority ERP help with compliance?
Priority ERP ensures compliance with standards such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2, making it suitable for highly regulated industries. Source
What feedback have customers given about Priority ERP's ease of use?
Customers have praised Priority ERP for its intuitive interface, ease of use, and user-configurability. It has received a rating of approximately 4.1/5 on G2, with users highlighting its simplicity and effectiveness. Source
What are some notable customers using Priority Software?
Notable customers include Ace Hardware, ALDO, Adidas, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, Checkmarx, and more. These companies use Priority Software for retail management, ERP, and other business solutions. Source
How does Priority ERP support retail chains?
Priority ERP offers a modular Retail ERP, POS, and unified commerce solution designed for retail chains to enhance customer experiences and streamline operations. Source
How does Priority ERP help educational institutions?
Priority Software provides school management platforms designed to manage educational institutions effectively, supporting teachers, students, and parents. Source
Support & Implementation
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its software solutions. Source
How can I get support for Priority ERP?
Support is available through the Priority Software website, including documentation, customer service, and access to Priority Xpert for technical assistance. Support
What is the process for implementing Priority ERP?
The implementation process includes needs assessment, strategic planning, data clean-up and migration, phased deployment, and user training, supported by Priority's professional services team. Source
Does Priority Software offer partnership opportunities?
Yes, Priority Software offers partnership opportunities, including technology partnerships and AWS partnerships, allowing businesses to grow and leverage Priority's global reach. Source