Frequently Asked Questions
Product Information
What is Priority Software and what does it do?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP, retail management, hospitality management, and school management platforms for organizations of all sizes. Over 75,000 companies in 70 countries use Priority to manage and grow their businesses efficiently. Learn more.
What is aiERP and how does it differ from traditional ERP systems?
aiERP is Priority's AI-first, cloud-native ERP platform. Unlike traditional ERP systems that add AI as an afterthought, aiERP embeds AI throughout its architecture, enabling natural language commands, context-aware recommendations, AI-generated workflows, and predictive insights across all modules. This makes ERP more intuitive, responsive, and efficient. Learn more about aiERP.
What industries does Priority Software serve?
Priority Software serves a wide range of industries including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, hospitality, education, and more. Industry-specific solutions ensure tailored functionality for unique business needs. See all industries.
What are the main products offered by Priority Software?
Priority Software offers ERP systems, Retail Management (including POS and unified commerce), Hospitality Management (Optima PMS and related modules), School Management, and a marketplace for extended solutions. Explore all products.
Does Priority Software offer technical documentation?
Yes, Priority Software provides comprehensive technical documentation for its ERP solutions, including details on features, supported industries, and integration options. Access documentation.
Features & Capabilities
What are the key features of aiERP?
aiERP offers natural language processing, predictive analytics, AI-generated workflows, context-aware recommendations, automated financial processes, optimized warehouse management, and continuous learning from user interactions. These features make ERP more accessible, efficient, and adaptive. Learn more.
How does Priority Software support business process automation?
Priority Software supports deep process automation across finance, HR, and supply chain through AI-generated workflows. The platform reduces manual inputs and creates agile, event-based workflows that respond to business triggers in real-time. Details here.
Does Priority Software support natural language processing (NLP)?
Yes, aiERP allows users to interact with the ERP system using natural language. Users can create reports, check inventory, or generate purchase orders using everyday speech, making the system accessible to non-technical users.
What integrations does Priority Software offer?
Priority Software offers over 150 plug & play connectors, unlimited API connectivity, embedded integrations, and specific integrations for hospitality (e.g., Webhotelier, Ving Card, SAP, Verifone, SiteMinder) and ERP (ODBC, RESTful API, SFTP). See all integrations.
Does Priority Software provide an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and tailored workflows. API details.
How does aiERP handle data privacy and security?
aiERP is designed with built-in data protection and role-based access controls to ensure privacy and compliance, even in high-sensitivity industries. Ethical AI development practices and continuous model evaluation minimize bias and ensure fairness.
Use Cases & Benefits
How does aiERP improve forecast and demand planning?
aiERP leverages AI and Big Data to generate actionable insights, predictive analytics, and visualizations for more accurate demand planning and collaborative work. It enables businesses to anticipate needs and optimize inventory and supply chain operations.
How does aiERP enhance customer experience?
aiERP uses conversational AI bots, advanced marketing tools, and contextual recommendations to personalize customer interactions, improve support, and boost customer satisfaction scores. CRM teams benefit from omnichannel support and AI-driven insights.
How does aiERP optimize supply chain operations?
aiERP enables accurate demand forecasting, auto-generated purchase orders, and improved warehouse coordination using AI-based triggers and recommendations. This reduces supply chain bottlenecks and optimizes stock handling.
How does aiERP automate financial processes?
aiERP automates financial planning with predictive analytics, intelligent alerts for anomalies, and auto-generated reports. This simplifies audits, compliance, and reduces manual tasks and the risk of errors or fraud.
How does aiERP optimize warehouse management?
aiERP uses AI-driven picking routes, automated material requests, and real-time location optimization. Warehouse staff benefit from smart task recommendations and voice-assisted commands, reducing delays and improving order accuracy.
What are the main advantages of integrating AI in ERP systems?
Key advantages include predictive insights and analytics, deep business process automation, natural language interaction, personalized customer experiences, and continuous learning and adaptation of the system to user needs.
Pain Points & Problems Solved
What core business problems does Priority Software solve?
Priority Software addresses poor quality control, lack of data flow, poor inventory management, outdated systems, manual processes, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. See more.
What pain points do Priority's customers commonly face?
Customers often struggle with disconnected systems, operational inefficiencies, inventory inaccuracies, high IT costs, lack of real-time insights, and challenges in synchronizing planning and execution. Priority addresses these with centralized management, automation, and real-time data. Details here.
How does Priority Software help with integration complexity?
Priority's modular, all-in-one solution eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement. This reduces operational risk and IT costs.
How does Priority Software address fragmented data issues?
Priority maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments and eliminating data silos.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, customizable without IT support, and ensures compliance with major regulations. See comparison.
How does Priority ERP compare to SAP Business One?
SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, supports true multi-company operations, and maintains the same platform with no forced migrations. Learn more.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and has no lock-in contracts while delivering industry-specific functionality. See details.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits, performance issues, and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Read more.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly and complex, with slow support and integration challenges. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support and flexible customization with a broad Marketplace for integrations. See more.
How does Priority Retail Management compare to other ERP and POS providers?
Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Competitors often lack specialized retail features or require complex integrations. Learn more.
Customer Success & Proof
What feedback have customers given about Priority Software's ease of use?
Customers consistently praise Priority Software for its user-friendly design and intuitive interface. On G2, Priority ERP has a rating of approximately 4.1/5. Testimonials highlight its ease of learning, quick support, and efficient management of daily tasks. See reviews.
Can you share specific case studies or success stories?
Yes. For example, Solara Adjustable Patio Covers improved project turnaround times, Dejavoo grew without increasing headcount, Nautilus Designs saw 30% growth in order volume, and TOA Hotel & Spa improved guest experience with Optima. See all case studies.
Who are some of Priority Software's notable customers?
Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Toyota, Flex, Dunlop, GSK, Teva, Outbrain, and Checkmarx. See full list.
What is the performance rating of Priority ERP?
Priority ERP has a customer satisfaction rating of approximately 4.1 out of 5 on G2, with users highlighting its simplicity, effectiveness, and ease of use. See G2 reviews.
Technical Requirements & Support
What technical requirements are needed to use Priority Software?
Priority Software is cloud-based and designed for easy deployment. It supports integration via APIs, ODBC, and SFTP, and offers embedded integrations for various business needs. See technical details.
Does Priority Software offer professional and implementation services?
Yes, Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. Learn more.
Where can I find support resources for Priority Software?
Support resources, including documentation, product tours, and FAQs, are available on the Priority Software website. Visit support.
Pricing & Plans
How can I get pricing information for Priority Software?
Pricing information is available by contacting Priority Software or visiting the pricing page. Plans are tailored to business needs and industry requirements. Get pricing.
Does Priority Software offer flexible contract terms?
Yes, Priority Software offers flexible quarterly commitments with no lock-in contracts, allowing businesses to scale and adapt as needed. See details.