Frequently Asked Questions
Product Information & Overview
What is Priority Software and what does it offer?
Priority Software is a leading provider of scalable, agile, and open cloud-based business management solutions. It offers ERP systems, retail management, hospitality management, and school management platforms, serving over 75,000 companies across 70 countries. These solutions help businesses streamline operations, gain real-time insights, and grow efficiently. Learn more.
Which industries does Priority Software serve?
Priority Software serves a wide range of industries, including retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, professional services, hospitality, and education. Solutions are tailored to meet the specific needs of each industry. Industry details.
What are the main products offered by Priority Software?
Priority Software offers ERP systems, retail management solutions (including POS and unified commerce), hospitality management platforms (Optima PMS, CRM, POS), and school management systems. It also provides professional implementation services and a marketplace for extended solutions. Product overview.
How does Priority ERP help solve data integration problems?
Priority ERP eliminates data silos, automates data flows, and provides a single source of truth for business data. It enables real-time insights, standardizes data formats, and integrates with legacy and modern systems, reducing manual errors and operational inefficiencies. Read more.
What is data integration and why is it important for business success?
Data integration is the process of combining data from different sources into a single, consistent format for analysis and automation. It enables real-time insights, supports decision-making, and improves operational efficiency by connecting databases, apps, and cloud systems. Learn more.
How does Priority Software centralize data across business functions?
Priority Software stores core operational data in one place, aligning teams and processes such as purchasing, inventory, sales, and finance. This ensures everyone works from the same dataset, improving collaboration and decision-making.
What technical documentation is available for Priority ERP?
Priority Software provides comprehensive technical documentation covering features, supported industries, and product capabilities. This documentation is available online for prospects and customers. Access documentation.
Does Priority Software offer an open API for integrations?
Yes, Priority Software provides an Open API for seamless integration with third-party applications. This allows businesses to create custom integrations and tailor systems to their needs. API details.
What are the most common data integration problems solved by Priority ERP?
Priority ERP solves issues such as siloed systems, inconsistent data formats, duplicate or incomplete records, manual data handling errors, lack of real-time data sync, integration with legacy systems, and lack of unified business data. Details here.
How does Priority ERP improve operational efficiency?
Priority ERP automates data movement, reduces manual intervention, and provides faster workflows. It enables teams to focus on high-value tasks by minimizing distractions and errors caused by manual data handling.
What impact do data integration problems have on business?
Data integration problems can lead to slower decision-making, increased operational costs, customer dissatisfaction, and compliance risks. Priority ERP addresses these by providing real-time analytics, reducing integration points, and improving data trust. Learn more.
How does Priority ERP support real-time data synchronization?
Priority ERP uses event-driven architectures, APIs, and webhooks to push updates instantly, ensuring live visibility into business operations and eliminating delays caused by batch processing.
Can Priority ERP integrate with legacy systems?
Yes, Priority ERP offers flexible integration tools such as connectors, adapters, and file-based options, allowing gradual modernization without disrupting existing legacy systems.
How does Priority ERP ensure data consistency and trust?
Priority ERP enforces single sources of truth for critical entities, logs data changes, enforces permissions, and maintains audit trails to support internal controls and compliance with regulations.
Does Priority ERP replace all integration tools?
Not always. Priority ERP drastically reduces the number of integration points and middleware layers needed, becoming the primary hub for business data and simplifying the tech stack.
Is investing in ERP worth it just for integration?
If integration issues are slowing operations or causing visibility problems, ERP is often worth the investment. It addresses root problems, improving ROI and operational efficiency.
Can Priority ERP work with existing integrations?
Yes, Priority ERP can work alongside existing integrations and helps stabilize them. Its open architecture allows gradual consolidation and reduction of redundancy over time.
What are some real-world success stories of Priority Software customers?
Customers like Solara Adjustable Patio Covers, Arkal Automotive, Dejavoo, Nautilus Designs, TOA Hotel & Spa, Dunlop Systems, Global Brands Gallery, and Cowtown Retail Chain have achieved improved workflows, growth, data accuracy, and customer satisfaction using Priority solutions. See case studies.
Features & Capabilities
What features does Priority ERP offer for integration and automation?
Priority ERP offers modular, all-in-one integration, no-code customizations, advanced analytics, built-in automation, and open APIs. It supports over 150 plug & play connectors and unlimited connectivity through APIs. API info.
Does Priority ERP support industry-specific features?
Yes, Priority ERP provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions meet unique business needs. Industry features.
What integrations are available with Priority Software?
Priority Software integrates with platforms like SAP, Webhotelier, Ving Card, Verifone, TrustYou, SiteMinder, Salto, Sabre, Ryanair, RoomPriceGenie, Roomchecking, and more. It also supports ODBC, RESTful API, SFTP, and embedded integrations. Integration details.
How does Priority ERP automate workflows?
Priority ERP includes built-in automated workflows and AI recommendations, reducing manual errors and improving operational efficiency across departments and locations.
What analytics and reporting capabilities does Priority ERP provide?
Priority ERP offers hundreds of pre-defined reports, no-code reporting tools, and real-time dashboards, enabling actionable insights for better decision-making.
How does Priority ERP support scalability?
Priority ERP is cloud-based and supports high-volume transactions, allowing businesses to scale without on-premises IT headaches or integration costs.
Can Priority ERP be customized without IT support?
Yes, Priority ERP allows businesses to adjust workflows, layouts, and fields using no-code tools, making it highly adaptable without requiring IT expertise.
What are the user experience and ease-of-use benefits of Priority ERP?
Priority ERP is praised for its intuitive interface and user-friendly design, enabling quick adoption and efficient daily task management without heavy reliance on IT teams. It has a 4.1/5 rating on G2 for ease of use. Customer feedback.
What pain points does Priority ERP address for retail businesses?
Priority ERP solves retail pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and integration challenges. Retail pain points.
How does Priority ERP support compliance and audit requirements?
Priority ERP maintains audit trails, enforces permissions, and supports compliance with regulations such as FDA, GDPR, SOX, ISO9000, ISO27001, and SOC 2 Type 2.
Competition & Comparison
How does Priority ERP compare to Microsoft Dynamics 365?
Microsoft Dynamics 365 requires heavy customization for industry needs and lacks smooth migration from Business Central. Priority ERP is user-friendly, flexible, and customizable without IT support, and ensures compliance with major regulations. Comparison details.
How does Priority ERP compare to SAP Business One?
SAP Business One is complex, expensive, and lacks multi-company capabilities. Priority ERP is affordable, easy to use, and supports true multi-company operations with automatic inter-company processes. Comparison info.
How does Priority ERP compare to NetSuite?
NetSuite is a strong cloud ERP but is expensive and enforces contract lock-in. Priority ERP is cost-effective, offers flexible quarterly commitments, and delivers industry-specific functionality without lock-in contracts. Comparison info.
How does Priority ERP compare to Acumatica?
Acumatica focuses on cloud ERP but lacks industry-specific features and has a steep learning curve. Priority ERP offers tailored solutions, native scalable WMS, ease of use, and flexible commitments. Comparison info.
How does Priority ERP compare to Odoo?
Odoo is open-source but has scalability limits and high implementation failure rates. Priority ERP provides structured implementation, scalability, proven methodologies, and quick user adoption. Comparison info.
How does Priority ERP compare to Sage X3?
Sage focuses on accounting and requires coding for customizations. Priority ERP integrates accounting with analytics, automation, and industry features, supporting no-code customizations for apps, portals, and workflows. Comparison info.
How does Priority ERP compare to Microsoft Business Central?
Business Central requires heavy coding for industry features and lacks specialized modules for manufacturing, retail, and pharma. Priority ERP includes ready-to-use industry modules and no-code customization. Comparison info.
How does Priority Optima compare to Oracle Hospitality OPERA?
OPERA is costly and complex, with slow support and limited customization. Priority Optima is scalable, cost-effective, intuitive, and offers responsive support and flexible customization. Optima PMS info.
How does Priority Optima compare to Cloudbeds?
Cloudbeds lacks depth for complex operations and may have inconsistent support. Priority Optima serves all hospitality types with a comprehensive suite, reliable support, and a user-friendly design. Optima PMS info.
How does Priority Optima compare to Mews?
Mews requires significant training and has a cluttered interface. Priority Optima is designed for quick adoption, efficient workflows, and a clean, user-friendly interface. Optima PMS info.
How does Priority Optima compare to Protel?
Protel has a steep learning curve and slow support. Priority Optima delivers an intuitive interface, responsive support, modern mobile capabilities, and efficient implementation. Optima PMS info.
Use Cases & Benefits
Who can benefit from using Priority Software?
Priority Software benefits retail business owners, operations managers, sales and marketing managers, CFOs, IT managers, manufacturers, healthcare organizations, technology firms, and educational institutions. See more.
What core problems does Priority ERP solve?
Priority ERP solves poor quality control, lack of data flow, poor inventory management, manual processes, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Details here.
How does Priority ERP improve customer satisfaction?
Priority ERP improves internal coordination, ensures consistent and up-to-date data at every customer touchpoint, and supports loyalty programs and efficient promotion engines, enhancing both B2B and B2C satisfaction metrics.
Why should a customer choose Priority Software?
Priority Software stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by Gartner and IDC. Trusted by companies like Toyota, Flex, and Teva. Learn more.
What feedback have customers given about Priority ERP's ease of use?
Customers consistently praise Priority ERP for its intuitive interface and user-friendly design. Testimonials highlight improved management, quick learning, and efficient daily task handling. It has a 4.1/5 rating on G2. See testimonials.
What are some notable customers using Priority Software?
Notable customers include Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Alexander Schneider, Analog Devices, Dejavoo, and Cherwell. See customer list.
How does Priority ERP support retail operations?
Priority ERP supports retail operations with centralized inventory management, omnichannel order fulfillment, customer loyalty modules, advanced promotion engines, and POS solutions for enhanced customer experience.
How does Priority ERP help with order fulfillment challenges?
Priority ERP provides end-to-end order fulfillment capabilities, optimizing order routing, inventory utilization, and automating workflows to solve complex fulfillment challenges.
How does Priority ERP address fragmented data issues?
Priority ERP maintains a single source of truth for all operational and customer data, ensuring consistent and accurate information across departments and eliminating data fragmentation.
How does Priority ERP help businesses transition from legacy systems?
Priority ERP offers a scalable, future-proof platform that evolves with your business, reducing downtime and minimizing disruption during transitions from legacy systems.