Frequently Asked Questions
Features & Capabilities
What integration and extensibility features does Priority offer?
Priority provides a hyper-connected ERP platform designed to open the system beyond its core services. It enables customers and developers to tailor the system to organizational and individual needs, supporting multiple layers of integration. This includes flexibility, mobile access, a highly intuitive user experience, and system openness for real connectivity. Learn more and watch the demo at Integration Extensibility Video.
What are the key capabilities and benefits of Priority's product?
Priority's product offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and scalability. These capabilities streamline workflows, reduce manual errors, and provide actionable insights for better decision-making. The cloud-based platform grows with your business, ensuring long-term adaptability and customer satisfaction. Learn more.
How does Priority support industry-specific needs?
Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures businesses receive solutions designed for their unique requirements, unlike generic ERP systems. Industry modules include retail management, supply chain, hospitality PMS, and more. Learn more.
Pain Points & Solutions
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automation, and scalable solutions to drive efficiency and growth. Learn more.
How does Priority help with integration complexity?
Priority's modular, all-in-one solution eliminates the need for complex integrations. It ensures seamless workflows across operations and customer engagement, reducing operational delays and inefficiencies caused by disconnected systems. This approach provides a single source of truth for all data. Learn more.
Use Cases & Target Audience
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses aiming to streamline operations, improve efficiency, and ensure scalability. Priority ERP Overview.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features help businesses achieve measurable results and support growth. Learn more.
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors that require complex integrations and heavy customization, Priority offers a modular, all-in-one solution with centralized data and cloud-based scalability. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Learn more.
Why should a customer choose Priority over alternatives?
Priority offers a modular, all-in-one solution with seamless workflows, centralized data, cloud-based scalability, no-code customizations, advanced analytics, and industry-specific features. It is recognized by leading analysts and trusted by notable companies, making it a preferred choice for efficiency, adaptability, and long-term value. Learn more.
Implementation & Adoption
How long does it take to implement Priority ERP?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Professional services, training, and self-service resources ensure a smooth process. Professional Implementation Services.
What training and technical support is available to help customers get started?
Priority offers professional services for configuration, data migration, and training during implementation. Customers can access tailored on-site and virtual training, as well as self-service resources like Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Professional Implementation Services.
Support & Maintenance
What customer service or support is available after purchasing Priority?
Priority provides comprehensive post-purchase support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert. Multilingual support resources are available, along with professional services for ongoing configuration and training. Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, while on-premises customers manage their own updates. Experienced personnel resolve faults and offer remediation for the latest software versions. Extended support is available for an additional fee. Priority Support.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority's flexibility, customizability, and intuitive design. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority the closest match to their needs. Tomer Lebel (Cyberint) stated Priority is much easier to understand and operate than other leading ERP solutions. These testimonials highlight Priority's user-friendly approach. See more case studies.
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See full customer list.