Frequently Asked Questions
Features & Capabilities
What features does Priority Retail ERP offer to help retailers overcome key operational challenges?
Priority Retail ERP provides an all-in-one, modular solution that streamlines operations across e-commerce, head office, POS, and ERP. Key features include centralized inventory management, omnichannel CRM, customer loyalty management, order management, procurement, replenishment, and POS solutions (including mobile and self-service kiosks). The platform eliminates the need for complex integrations and ensures seamless workflows, helping retailers operate more efficiently and grow organically. Learn more.
Does Priority support no-code customizations for workflows and layouts?
Yes, Priority enables businesses to easily adjust field names, screen layouts, and workflows without IT support. This no-code flexibility allows companies to quickly adapt to changing needs and streamline operations, unlike competitors that require extensive technical expertise for customization. Source.
What advanced analytics capabilities are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These analytics help businesses optimize operations, improve forecasting, and control budgets. Source.
How does Priority Retail ERP handle automation?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. This automation is especially valuable for order fulfillment, inventory management, and customer engagement. Source.
Does Priority offer industry-specific features for retail, manufacturing, healthcare, and hospitality?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. These industry-specific modules ensure businesses receive solutions designed for their unique needs, unlike generic ERP systems. Source.
Pain Points & Problems Solved
What core problems does Priority Retail ERP solve for retailers?
Priority Retail ERP addresses poor quality control, lack of data flow, inventory inaccuracies, manual processes, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes real-time data, automates workflows, and provides end-to-end order fulfillment, helping retailers reduce errors, improve customer experiences, and drive revenue. Source.
How does Priority help retailers struggling with disparate systems and poor data management?
Priority Retail ERP unifies e-commerce, head office, POS, and ERP into a single platform, eliminating the need for multiple disconnected systems. This centralization ensures consistent customer data, streamlined operations, and improved reporting, reducing the costs and risks associated with poor data management. Source.
How does Priority address the challenges of operating with on-premises software?
Priority's cloud-based platform eliminates the headaches of on-premises software, such as high IT costs, integration complexity, and limited scalability. Retailers benefit from seamless upgrades, high-volume transaction support, and reduced operational risk. Source.
Competition & Comparison
How does Priority Retail Management compare to ERP competitors like Microsoft, Oracle, Acumatica, and Sage?
ERP competitors often provide generic, industry-agnostic capabilities and lack specialized retail management features such as head office controls, POS, and omnichannel commerce. Priority Retail Management delivers a comprehensive ERP suite enhanced for retail, supporting multi-location, omnichannel, and high-volume environments—all in one platform without requiring additional integrations. Source.
How does Priority Retail Management compare to POS and unified commerce providers like Aptos, LS Retail, Retail Pro, Enactor, and Oracle Retail?
POS and unified commerce providers focus on retail management and POS but lack full enterprise management functionality, often relying on integrations to cover ERP needs. Priority Retail Management offers an end-to-end solution with ERP, retail management, unified commerce, and POS natively integrated, eliminating costly integrations and ensuring smooth operations across the retail chain. Source.
Why should a customer choose Priority over alternatives?
Priority stands out for its integration simplicity, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and recognition by leading analysts. Trusted by companies like Toyota, Flex, and Teva, Priority delivers efficiency, adaptability, and long-term value. Source.
Use Cases & Benefits
Who can benefit from Priority Retail ERP?
Priority Retail ERP is ideal for retailers seeking to streamline operations, unify customer data, and optimize inventory and order management. It is also suitable for CFOs, IT Directors, and Operations Leaders in organizations looking for scalable, future-proof solutions that avoid the risks of legacy systems and end-of-life software. Source.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features—such as integration simplicity, automation, and advanced analytics—help businesses achieve measurable improvements in productivity and revenue. Source.
Implementation & Ease of Use
How long does it take to implement Priority Retail ERP, and how easy is it to start?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, on-site and virtual training, and self-service resources (Priority Xpert) to ensure a smooth onboarding process. Source.
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use; Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box; Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Case Studies.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides comprehensive support, including troubleshooting, system optimization, software updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, self-service tools). Professional services cover configuration, data migration, and training. Multilingual support resources are available online. Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Support.
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across retail and ERP sectors, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more.
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and ranked #1 by TEC in 2025. This recognition highlights Priority's reliability, innovation, and value in the ERP and retail management space. Source.