Frequently Asked Questions
Product Information & Basics
What is mPOS (mobile point of sale)?
mPOS (mobile point of sale) is a wireless payment solution that allows businesses to process transactions using mobile devices like smartphones or tablets. Unlike traditional POS terminals, mPOS offers greater flexibility and lower setup costs, enabling businesses to serve customers anywhere on the sales floor and enhance the customer experience. [Source]
How does a mobile point of sale (mPOS) system work?
An mPOS system works by installing a specialized app on a mobile device, which connects to a card reader via USB-C, lightning port, or Bluetooth. The card reader accepts various payment types, including chip cards, magnetic stripe cards, and contactless payments. Transactions are encrypted and securely processed, with receipts sent digitally or printed. No sensitive customer data is stored on the device, and funds are deposited into the business's bank account. [Source]
What are the main differences between mPOS and traditional POS systems?
mPOS systems are portable, use mobile devices, and have lower setup and maintenance costs. Traditional POS systems are stationary, require dedicated hardware, and are designed for fixed locations. mPOS is ideal for pop-up shops and events, while traditional POS is suited for brick-and-mortar stores. [Source]
What types of mPOS systems are available?
The four main types of mPOS systems are: Stand-alone mPOS (simple, independent), Integrated mPOS (connects with inventory, CRM, and accounting), Cloud-based mPOS (data stored in the cloud, accessible anywhere), and On-premise mPOS (hosted locally for more control and customization). [Source]
What are the key features of mPOS systems?
Key features include portability and flexibility, usability and simplicity, cloud integration, headless commerce integration, enhanced customer experience, and support for mobile payments with strong security. [Source]
What is QPOS by Priority Software?
QPOS is Priority Software's mobile POS solution that enables sales staff to process payments anywhere in the store, reduce checkout lines, and provide a convenient shopping experience. It supports EMV, swipe, and contactless payments, works offline, and is suitable for pop-up shops and temporary outlets. [Source]
How does QPOS help retail businesses?
QPOS helps retail businesses by enabling mobile checkout, reducing lines, supporting pop-up shops, and providing payment flexibility. It ensures seamless sales even during power outages and offers a more convenient customer experience. [Source]
What hardware is required for mPOS?
mPOS typically requires a mobile device (smartphone or tablet), a card reader (USB-C, lightning, or Bluetooth), and optionally a receipt printer. Some setups may also include barcode scanners. [Source]
How secure are mPOS transactions?
mPOS systems use encryption and tokenization to protect sensitive card data during transactions. No sensitive customer data is stored on the device, and many systems are PCI compliant. Regular software updates and real-time monitoring further enhance security. [Source]
What types of businesses benefit most from mPOS?
Retail stores, restaurants and cafes, service-based businesses, pop-up shops, event organizers, and delivery-based businesses benefit most from mPOS due to its portability and flexibility. [Source]
How do I choose the right mPOS solution for my business?
Consider scalability, integration capabilities, ease of use, payment flexibility, data security, customer support, and total cost (hardware, software, transaction fees, add-ons) when choosing an mPOS solution. [Source]
What is headless commerce integration in mPOS?
Headless commerce integration allows the front-end of the mPOS system to operate independently from the back-end, enabling flexible customization and consistent branding across sales channels. It supports integration with new technologies and ensures agility. [Source]
Can mPOS systems operate offline?
Yes, solutions like QPOS by Priority Software can operate in offline mode and remain functional during power outages, ensuring uninterrupted sales operations. [Source]
What payment methods are supported by mPOS?
mPOS systems support credit cards, contactless payments, and mobile wallets like Apple Pay and Google Pay. QPOS supports EMV, swipe, and contactless options. [Source]
How does mPOS improve the customer experience?
mPOS improves customer experience by enabling faster, more convenient checkouts, reducing wait times, and allowing for personalized service anywhere in the store or at events. [Source]
What are the cost considerations for mPOS systems?
mPOS systems typically have lower setup and maintenance costs compared to traditional POS. Costs to consider include hardware, software, transaction fees, and any add-ons. [Source]
How does mPOS support business scalability?
Cloud-based mPOS systems are highly scalable, allowing businesses to add new locations, handle increased transaction volumes, and roll out updates quickly as they grow. [Source]
What integrations are available for Priority Software's mPOS and retail solutions?
Priority Software offers over 150 plug & play connectors, RESTful API, ODBC drivers, and embedded integrations with leading hospitality, ERP, and payment providers. This ensures seamless connectivity with inventory, CRM, and accounting systems. [Source]
Does Priority Software provide technical documentation for its solutions?
Yes, Priority Software provides comprehensive technical documentation for its ERP and retail solutions, including mPOS. Documentation covers features, supported industries, and integration options. [Source]
Features & Capabilities
What features does Priority Software offer for retail management?
Priority Software offers a modular, end-to-end retail ERP, POS, and unified commerce solution. Features include inventory management, order management, replenishment, procurement, customer loyalty, omnichannel CRM, e-commerce integration, and workforce management. [Source]
Does Priority Software support no-code customizations?
Yes, Priority Software allows businesses to adjust field names, screen layouts, and workflows without IT support, enabling quick adaptation to changing needs. [Source]
What analytics and reporting capabilities are available?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. [Source]
Does Priority Software offer automation features?
Yes, Priority Software includes built-in workflows and AI recommendations to automate repetitive tasks, reduce manual errors, and improve operational efficiency. [Source]
What industry-specific features does Priority Software provide?
Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions are designed for unique business needs. [Source]
Does Priority Software have an open API?
Yes, Priority Software provides an Open API for seamless integration with third-party applications, enabling custom integrations and system tailoring. [Source]
How does Priority Software ensure data consistency?
Priority maintains centralized data repositories, ensuring consistent and accurate information across departments and eliminating the need for synchronization between multiple systems. [Source]
What is the Priority Market?
The Priority Market is a dedicated marketplace for extended solutions, offering additional integrations and tools to enhance Priority Software's core offerings. [Source]
What professional and implementation services does Priority Software offer?
Priority Software provides professional and implementation services to ensure smooth onboarding and optimal utilization of its solutions. [Source]
Use Cases & Benefits
Who can benefit from using Priority Software's mPOS and retail solutions?
Retailers, restaurants, service-based businesses, pop-up shops, event organizers, and delivery-based businesses can all benefit from Priority's mPOS and retail solutions due to their flexibility, scalability, and integration capabilities. [Source]
What pain points does Priority Software solve for retail businesses?
Priority addresses pain points such as lack of real-time insights, operational inefficiencies, inventory inaccuracies, disconnected customer experiences, high IT costs, and integration challenges. [Source]
How does Priority Software help with inventory management?
Priority optimizes inventory levels, improves forecasting and demand planning, and enhances supply chain efficiency, resulting in happier customers and increased revenue. [Source]
How does Priority Software support omnichannel retail?
Priority provides centralized customer data, loyalty program capabilities, advanced promotion engines, and true omnichannel order fulfillment, ensuring a seamless customer experience across all channels. [Source]
What customer success stories are available for Priority Software?
Case studies include Solara Adjustable Patio Covers (improved project turnaround), Dejavoo (growth without increasing headcount), Nautilus Designs (30% growth in order volume), TOA Hotel & Spa (improved guest experience), and Dunlop Systems (increased trust in data accuracy). [Source]
What feedback have customers given about Priority Software's ease of use?
Customers praise Priority Software for its intuitive interface and user-friendly design. Reviews highlight efficiency, ease of learning, and minimal reliance on IT teams. Priority ERP has a 4.1/5 rating on G2. [Source]
What core business problems does Priority Software solve?
Priority solves problems such as poor quality control, lack of data flow, poor inventory management, outdated systems, limited scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. [Source]
What roles and industries are targeted by Priority Software?
Priority Software targets retail business owners, operations and supply chain managers, sales and marketing managers, CFOs, IT managers, and companies in retail, manufacturing, automotive, healthcare, pharmaceuticals, technology, and services. [Source]
Competition & Comparison
How does Priority Software compare to traditional POS providers?
Priority Software's mPOS and retail solutions offer greater flexibility, lower costs, and seamless integration with business systems compared to traditional POS providers, which require stationary hardware and complex setups. [Source]
Why choose Priority Software over other ERP and retail management competitors?
Priority stands out with integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific features, and a single source of truth. It is recognized by Gartner and IDC, and trusted by companies like Toyota, Flex, and Teva. [Source]
How does Priority Software's mPOS compare to other mobile POS solutions?
Priority's QPOS offers offline operation, full payment flexibility, and seamless integration with retail management and ERP systems, making it suitable for both in-store and mobile environments. [Source]
What industry recognition has Priority Software received?
Priority Software has been recognized by leading analysts such as Gartner and IDC, and is trusted by global brands including Toyota, Flex, and Teva. [Source]
Who are some of Priority Software's notable customers?
Notable customers include Ace Hardware, ALDO, Adidas, Estee Lauder, Columbia, Guess, Hoka, Toyota, Flex, Dunlop, Electra, Outbrain, Brinks, eToro, GSK, Teva, and more. [Source]
Support & Implementation
What support options are available for Priority Software customers?
Priority Software offers onboarding, setup assistance, troubleshooting, ongoing updates, and access to technical documentation to ensure smooth operation and customer satisfaction. [Source]
How can I schedule a demo of Priority Software's solutions?
You can schedule a demo of Priority Software's solutions by visiting the demo booking page: Book a demo.
Where can I find more resources about mPOS and retail management?
Additional resources, including articles, guides, and case studies, are available on the Priority Software resources page: Resources.