Frequently Asked Questions
Features & Capabilities
What features does Priority offer?
Priority provides a modular, all-in-one solution with integration simplicity, no-code customizations, advanced analytics, built-in automation, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. It also includes end-to-end order fulfillment, centralized data repositories, and hundreds of pre-defined reports for actionable insights. Source
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing needs. Source
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It offers hundreds of pre-defined reports and no-code reporting tools for actionable business insights. Source
What industry-specific features are available in Priority?
Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions are designed for unique business needs. Source
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking reliable ERP systems that avoid extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority streamlines workflows, automates processes, and provides actionable analytics, helping businesses achieve measurable results. Source
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It centralizes data, automates workflows, and optimizes inventory and order management. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, centralized data, cloud-based scalability, no-code customizations, advanced analytics, and industry-specific features. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Priority offers flexible commitments and no lock-in contracts, unlike competitors with complex integrations and rigid systems. Source
Why should a customer choose Priority over competitors?
Customers should choose Priority for its modular all-in-one solution, single source of truth, cloud-based scalability, no-code customizations, advanced analytics, automation, industry-specific features, and proven recognition by leading analysts. These advantages deliver efficiency, adaptability, and long-term value. Source
How does Priority address integration complexity compared to other solutions?
Priority eliminates integration complexity by providing a modular, all-in-one solution that seamlessly handles workflows across operations and customer engagement, unlike competitors that require multiple disconnected systems and data synchronization. Source
Implementation & Ease of Use
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to get started with Priority?
Priority offers professional services for configuration, data migration, and training, as well as on-site and virtual training sessions. Customers also have access to Priority Xpert, which includes a knowledge base, video tutorials, and support tools for a smooth implementation process. Source
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full automation and ease of use, Martyn Young (Cherwell Laboratories) found it matched their needs out of the box, and Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Source
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides troubleshooting, system optimization, support for updates and customizations, access to Priority Xpert (knowledge base, tutorials, self-service tools), professional services, and multilingual support resources. Source
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and extended support for additional fees. Source
Customer Proof & Recognition
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Source
Has Priority received industry recognition?
Yes, Priority has been recognized by leading analysts such as Gartner and IDC, and is trusted by notable companies like Toyota, Flex, and Teva. Source