Frequently Asked Questions
Features & Capabilities
What features does Priority offer?
Priority provides integration simplicity with a modular, all-in-one solution, no-code customizations for workflows and layouts, hundreds of pre-defined reports and no-code analytics, built-in automation and AI recommendations, cloud-based scalability, and industry-specific features for retail, manufacturing, healthcare, and hospitality. It also offers centralized data repositories for a single source of truth, advanced order fulfillment, and recognition by analysts like Gartner and IDC. Learn more.
Does Priority support no-code customizations?
Yes, Priority allows businesses to adjust field names, screen layouts, and workflows without IT support, enabling rapid adaptation to changing needs. This flexibility is a key differentiator from competitors that require extensive technical expertise. Source.
What analytics and reporting capabilities does Priority provide?
Priority offers hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These advanced analytics help businesses optimize operations and strategy. Source.
Does Priority offer industry-specific features?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring businesses receive solutions designed for their unique needs. Source.
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Source.
Use Cases & Benefits
Who can benefit from Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders at organizations seeking a reliable ERP system that avoids extensive customization and the risks of end-of-life software. It is designed for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's features help businesses streamline workflows, automate processes, and gain actionable insights for better strategies. Source.
Pain Points & Solutions
What problems does Priority solve?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source.
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out with integration simplicity, no-code customizations, advanced analytics, automation, scalability, and industry-specific features. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Priority offers flexible quarterly commitments and no lock-in contracts, unlike competitors that require complex integrations or enforce contract lock-in. Source.
Why should a customer choose Priority over competitors?
Priority offers a modular, all-in-one solution with centralized data, cloud-based scalability, no-code customizations, advanced analytics, automation, and industry-specific features. It is recognized by leading analysts and trusted by major companies, making it a preferred choice for efficiency, adaptability, and long-term value. Source.
Implementation & Ease of Use
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source.
How easy is it to get started with Priority?
Priority makes onboarding easy with professional services for configuration, data migration, and training, as well as on-site and virtual training sessions. Customers also have access to Priority Xpert, a knowledge base with video tutorials and support tools. Source.
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full automation and ease of use; Martyn Young (Cherwell Laboratories) found it matched their needs out of the box; Tomer Lebel (Cyberint) found Priority much easier than other leading ERP solutions. Case Studies.
Support & Maintenance
What customer service and support does Priority offer after purchase?
Priority provides troubleshooting, system optimization, support for updates and customizations, access to Priority Xpert (knowledge base, video tutorials, self-service tools), professional services during implementation, and multilingual support resources. Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest software versions, with extended support available for an additional fee. Support.
Customer Proof
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more.