Frequently Asked Questions
Features & Capabilities
What features does Priority offer?
Priority provides a modular, all-in-one solution with integration simplicity, no-code customizations, advanced analytics, built-in automation, cloud-based scalability, and industry-specific functionalities for retail, manufacturing, healthcare, and hospitality. It also includes end-to-end order fulfillment, centralized data repositories, and hundreds of pre-defined reports for actionable insights. Source
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support, making it highly adaptable to changing needs. Source
How does Priority handle automation and analytics?
Priority includes built-in workflows and AI recommendations to automate repetitive tasks and reduce manual errors. It offers hundreds of pre-defined reports and no-code reporting tools for actionable business insights. Source
What industry-specific features does Priority provide?
Priority offers tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality, ensuring solutions are designed for unique business needs. Source
Pain Points & Problems Solved
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, excessive manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, automated workflows, and scalable solutions. Source
How does Priority help with integration complexity?
Priority's modular, all-in-one solution eliminates the need for complex integrations, ensuring seamless workflows across operations and customer engagement. Source
How does Priority improve inventory management?
Priority optimizes inventory levels, improves forecasting, demand planning, and supply chain efficiency, resulting in happier customers and increased revenue. Source
Use Cases & Benefits
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority delivers streamlined workflows, actionable analytics, automation, and scalable cloud-based solutions. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out by offering integration simplicity, centralized data, cloud-based scalability, no-code customizations, advanced analytics, and industry-specific features. It is recognized by Gartner and IDC and trusted by companies like Toyota, Flex, and Teva. Priority provides quarterly commitments with no lock-in contracts, making it cost-effective and adaptable compared to competitors. Source
Why should a customer choose Priority over alternatives?
Customers should choose Priority for its modular, all-in-one solution, centralized data, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, built-in automation, and recognition by leading analysts. Priority is trusted by notable companies and delivers efficiency, adaptability, and long-term value. Source
Implementation & Support
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
How easy is it to get started with Priority?
Priority offers professional services including configuration, data migration, and training. Customers have access to on-site and virtual training, as well as self-service resources like Priority Xpert, which includes a knowledge base, video tutorials, and support tools. Source
What customer service or support is available after purchasing Priority?
Priority provides comprehensive support including troubleshooting, system optimization, updates, customizations, access to Priority Xpert, professional services, and multilingual support resources. For more information, visit Priority's Support Page.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Priority offers troubleshooting and fault remediation for the latest versions, with extended support available for an additional fee. Source
Customer Proof & Testimonials
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority's flexibility, customizability, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler than other leading ERP solutions. Case Studies
Who are some of Priority's notable customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. Customer List