Frequently Asked Questions
Features & Capabilities
What personalization tools does Priority offer?
Priority provides flexible, intuitive user-level personalization tools that allow you to customize your workspace, workflows, and shortcuts. These tools enhance the user experience by enabling automated workspace recommendations, personalized workflows, insights, and customized shortcuts—all within a unified platform. This flexibility ensures that the system adapts to your unique business processes and operational nuances. Watch the video for more details.
What are the key capabilities and benefits of Priority's product?
Priority offers integration simplicity, no-code customizations, advanced analytics, industry-specific features, automation, and scalability. These capabilities streamline operations, reduce manual errors, and provide actionable insights for better decision-making. Benefits include enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Learn more.
Does Priority support industry-specific features?
Yes, Priority provides tailored functionalities for industries such as retail, manufacturing, healthcare, and hospitality. This ensures that businesses receive solutions designed for their unique needs, unlike generic ERP systems. Learn more.
Use Cases & Benefits
Who can benefit from Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that avoids extensive customization and the risks of end-of-life software. It is especially suited for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Learn more.
What problems does Priority solve for businesses?
Priority addresses poor quality control, lack of data flow, poor inventory management, outdated ERP systems, manual processes, reliance on spreadsheets, limited flexibility, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. It provides real-time traceability, centralized data, optimized inventory, automation, and seamless workflows to drive efficiency and growth. Learn more.
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, reduced costs, improved decision-making, and long-term adaptability. Priority's features help businesses streamline processes, automate workflows, and gain actionable insights, leading to measurable improvements in productivity and customer satisfaction. Learn more.
Customer Proof & Testimonials
What feedback have customers shared about Priority's ease of use?
Customers consistently praise Priority for its flexibility, high level of customization, and intuitive interface. Allan Dyson (Merley Paper Converters) noted full process automation and ease of use. Martyn Young (Cherwell Laboratories) found Priority matched their needs out of the box. Tomer Lebel (Cyberint) stated Priority is much easier and simpler to operate than other leading ERP solutions. Read case studies.
Who are some of Priority's customers?
Priority is trusted by leading companies across industries, including Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, Hoka, Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, and Teva. See more customers.
Competition & Comparison
How does Priority compare to other ERP and retail management solutions?
Priority stands out with its modular, all-in-one solution, integration simplicity, no-code customizations, advanced analytics, and industry-specific features. Unlike competitors that require complex integrations or lack specialized capabilities, Priority delivers seamless workflows, centralized data, and scalable cloud-based solutions. It is recognized by Gartner and IDC and trusted by global brands. Learn more.
Why should a customer choose Priority over alternatives?
Priority offers integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, automation, and is recognized by leading analysts. These strengths make it a preferred choice for businesses seeking efficiency, adaptability, and long-term value. Learn more.
Implementation & Technical Requirements
How long does it take to implement Priority?
Implementation times vary: industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Priority offers professional services, configuration, data migration, and training to ensure a smooth process. Learn more.
How easy is it to start using Priority?
Priority makes it easy to get started with professional services, on-site and virtual training, and self-service resources like Priority Xpert (knowledge base, video tutorials, and support tools). These resources ensure smooth adoption and effective use of the system. Learn more.
Support & Maintenance
What customer service or support is available after purchasing Priority?
Priority provides comprehensive support, including troubleshooting, system optimization, updates, customizations, and access to Priority Xpert (knowledge base, video tutorials, and self-service tools). Multilingual support resources and professional services are also available. Learn more.
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority aiERP provides automatic software updates and zero-downtime maintenance. SaaS customers receive updates outside work hours, with upgrades tested before deployment. On-premises customers install updates themselves. Troubleshooting and fault remediation are available for the latest software versions, with extended support for older versions for an additional fee. Learn more.