Frequently Asked Questions
Product Information & BPM in ERP
What is Business Process Management (BPM) in an ERP system?
Business Process Management (BPM) in an ERP system refers to tools and modules that control the flow of information between individuals or departments, directing it to the next processing stage according to an established workflow map. BPM enables managers to monitor the progress of any process, handle and escalate exceptions, and generate reports to enhance performance. In Priority ERP, BPM acts as the 'heart' of the system, powering operational business processes and allowing employees to view and share processes across departments, companies, and stakeholders in the supply chain. Source
How does Priority ERP's BPM module benefit my organization?
The BPM module in Priority ERP adds a management and control layer for operational business workflows across your organization. It links together processes, business units, projects, teams, documents, and data, enabling real-time visibility, process sharing, and efficient workflow management. This helps organizations streamline operations, improve collaboration, and enhance performance. Source
Features & Capabilities
What features does Priority offer to solve business challenges?
Priority offers a modular, all-in-one solution with features such as integration simplicity, no-code customizations, advanced analytics, automation, scalability, industry-specific modules, end-to-end order fulfillment, and a single source of truth for data. These features help businesses address challenges like integration complexity, manual processes, fragmented data, and operational inefficiencies. Learn more
Does Priority support no-code customizations?
Yes, Priority enables businesses to adjust field names, screen layouts, and workflows without IT support. This no-code customization capability allows organizations to quickly adapt to changing needs and streamline operations without relying on technical expertise. Source
What analytics and reporting capabilities are available in Priority?
Priority provides hundreds of pre-defined reports and no-code reporting tools, enabling actionable insights for better decision-making. These advanced analytics help organizations monitor performance, identify trends, and make informed business decisions. Source
How does Priority handle automation?
Priority includes built-in workflows and AI recommendations that automate repetitive tasks, reduce manual errors, and improve operational efficiency. Automation is available across various business processes, helping organizations save time and resources. Source
Pain Points & Business Impact
What problems does Priority solve for businesses?
Priority addresses core business problems such as poor quality control, lack of data flow, poor inventory management, outdated or end-of-life ERP systems, excessive manual processes, limited flexibility and scalability, integration complexity, fragmented data, customer frustration, operational inefficiencies, and complex order fulfillment. Source
What business impact can customers expect from using Priority?
Customers can expect enhanced operational efficiency, cost reduction, improved decision-making, long-term adaptability, and increased customer satisfaction. Priority's features—such as integration simplicity, no-code customizations, advanced analytics, automation, and scalability—help businesses achieve measurable improvements in productivity and value. Source
Competition & Comparison
How does Priority compare to other ERP solutions?
Priority stands out from competitors by offering integration simplicity, a single source of truth, cloud-based scalability, no-code customizations, advanced analytics, industry-specific features, and built-in automation. Unlike many competitors, Priority eliminates the need for complex integrations and supports high-volume transactions without on-premises IT burdens. It is recognized by analysts like Gartner and IDC and trusted by companies such as Toyota, Flex, and Teva. Source
Why should a customer choose Priority over alternatives?
Customers should choose Priority for its modular, all-in-one solution that simplifies integration, maintains centralized data, supports cloud-based scalability, enables no-code customizations, provides advanced analytics, and offers industry-specific features. Priority is also recognized by leading analysts and trusted by global brands, making it a reliable and innovative choice for businesses seeking efficiency and long-term value. Source
Use Cases & Target Audience
Who can benefit from using Priority?
Priority is ideal for CFOs, IT Directors, and Operations Leaders in organizations seeking a reliable ERP system that does not require extensive customization and avoids risks associated with end-of-life software. It is suitable for businesses looking for scalable, future-proof solutions to streamline operations and improve efficiency. Source
Implementation & Support
How long does it take to implement Priority ERP?
Implementation times vary based on business size and complexity. Industry-specific off-the-shelf solutions can be deployed within a few weeks, while tailored workflows, multi-site setups, or legacy data migration typically take 1-6 months. Source
What support and training does Priority provide during and after implementation?
Priority offers professional services including configuration, data migration, and training during implementation. Customers have access to on-site and virtual training, as well as self-service resources through Priority Xpert (knowledge base, video tutorials, and support tools). Post-purchase support includes troubleshooting, system optimization, updates, customizations, and multilingual support resources. Learn more
How does Priority handle maintenance, upgrades, and troubleshooting?
Priority provides automatic software updates and zero-downtime maintenance for aiERP. SaaS customers receive updates outside work hours, with upgrades tested in a temporary environment before deployment. On-premises customers are responsible for installing updates themselves. Troubleshooting and fault remediation are available for the latest and second latest software versions. Extended support is available for an additional fee. Source
Customer Proof & Testimonials
What feedback have customers given about Priority's ease of use?
Customers consistently praise Priority for its flexibility, customizability, and intuitive interface. For example, Allan Dyson (Merley Paper Converters) noted full process automation and ease of use, while Tomer Lebel (Cyberint) found Priority much easier to understand and operate compared to other ERP solutions. These testimonials highlight Priority's user-friendly design and adaptability. Case Studies
Who are some of Priority's notable customers?
Priority is trusted by leading organizations across industries, including Toyota, Flex, Dunlop, Electra, IAI North America, Outbrain, Brinks, eToro, Gevasol, Checkmarx, GSK, Teva, Ace Hardware, ALDO, Kiko Milano, Estee Lauder, Columbia, Guess, Adidas, and Hoka. See more